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[Resolved]  Standard Chartered Bank Credit Card — Standard Chartered Payment Not Reflecting

Dear Sir/Madam,

Have made timely payment against my card detail as under


1. Vijaya Bank Cheque No. 249577 dated 17/12/2012
Amount - Rs 19500/-

Statement Dated : 25th November, 2012
Payment Details
xxxx - xxxx - xxxx - 1506 Gold Reward Rs 11,338.00
[protected] Sp. Merchandising Offer Rs 560.00
[protected] Instabuy Account Rs 7,602.00
Total Rs 19,500.00


As per Standard Chartered Bank(SCB) procedure had written the above payment breakup behind the cheque. Even though the cheque got cleared from my bank on 21/12/2012 surprisingly the same was adjusted only in Jan statement that too not per given instructions behind the cheque. Have sent them couple of mails for the correction but they are not willing to listen. Have been getting late payment charges which have not to be shown as per above have cleared the entire outstanding of Rs 11,338 against the Gold Reward card by Vijaya Bank Cheque No. 249577 dated 17/12/2012.

Feel this is a new way of SCB to earn interest and harass clients. Even though self have still been making payment as do not want any interest to be charged against the other cards i.e. [protected] Sp. Merchandising Offer & [protected] Instabuy Account.

Have tried to make the customer service relation officer aware of the fact about this wrong entrance but without any help. He is not addressing to ther
problem but keeps coming with irrelevant response. Do not know whom further to approach as am now mentally harassed with SMS being sent on daily basis for timely payments for which self am not applicable as have already cleared the same. Just for info giving the payment details made
to SCB even after this harassment. infact was not even receiving the hard copy statement.


Payment details :

Vijaya Bank Cheque No.249618 dtd 17/01/2013
Amount - Rs 8000/-

Statement Dated : 25th December, 2012
Payment Details
[protected] Sp. Merchandising Offer Rs 384.00
[protected] Instabuy Account Rs 7,616.00
Total Rs 8,000.00

3. Vijaya Bank Cheque No.249618 dtd 17/01/2013
Amount - Rs 8000/-

Statement Dated : 27th January, 2013
Payment Details
[protected] Sp. Merchandising Offer Rs 384.00
[protected] Instabuy Account Rs 7,616.00
Total Rs 8,000.00

Have also intimated to SCB that am not accepting the statement as there is error in it, this is as per their norms wherein if there is any objection in the statement sent have to inform them.

To make a conclusion have now been harassed for by SCB wherein wrong payments have been reflected as per SCB and not as per my instructions made behind the cheques. Due to this am charged interest and late payments. Its become a new way for them to harass clients and make money. Please help.

Regards
Prashant Narwankar
Complaint marked as Resolved Aug 13, 2020
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