[Resolved]  Standard Chartered Bank — False Information & Credit details at Risk

Address:

Delhi

Hi RBI Team,

This mail is in regards to the transactions and services received from strandard chartered for card no [protected] wherein standard chartered bank do hire third party vendors who convey false information while issuing credit cards and when we try to avaiul services or redeem those reward points its confirmed by the represenattives that we dont provide however we would take request so that we are able to adjust your reward points againts your outstanding amountproviding Reference 712426...712466....767150 and after two days I received call confirming that we will not be able to adjust your reward points and we will only be able to issue vouchers worth half the reward points redeem though the concern doesn't end her.
Later I made call asking for internet password and confirming to speak to the supervisor and manager and I am really sorry to say that the financial institutions donot have superviors rostered for night shift.I was again and again confirmed that I will receive call back and was denied for supervisor confirming supervisors are not available.
I am really pitched off with the services and mentally tortured wherein I want my card to be cancelled and the points to be redeemed whatever method they follow

RBI this question is for you why dont we have restrictions on such standard chartered bank wherein there is no superviosr rostered in night shift after 2200 hrs and customer credit history and information is under threat.
I am using citibank credit card and I am happy that we have such banks in India but I am really sorry for the governing authority wherein we also have banks like standard chartered who are responsible for pathetic services and harrasing people.
I would like RBI to take strict actions as the conversatiton with Shafi and Shantini one of the amangers from Standard chartered who confirmed that there will be charge of 55 against reedeming points thought bank statement and information confirms Rs. 55/- will be charged towards handling and courier charges for redemption of reward points. Emirates Platinum,
Manhattan Platinum & Platinum Elite cards will not attract these charges for their exclusive rewards program.This concern has wasted my time and showed me that what hold do we have from governing authorities like RBI therefore I would like Standard Chartered bank compensating me for bothering and torturing me mentally and providingt false reference numbers and information
In hope of appropriate action and RBI waking up for such banks.

Regards,
Sanjeev Shukla