Standard Chartered Bank — Non removal of name from CIBIL list in spite of settling credit card overdues

Address:

Mumbai Suburban, Maharashtra

Hello SCB,

SCB (Visa Card) - [protected] - Mr. Hormaz Pithawala
Add on - SCB (Visa Card) - [protected] - Ms. Jasmin Pithawala

In January 2010, i was contacted by the credit card recoveries team of your bank to settle the outstanding balance on both the cards. There were negotiations held and the bank finally setlled for an amount of Rs. 2000/- which i agreed to pay. I immediately paid the amount online on January 14, 2010 and the bank assured me that my account was settled and the following would be given effect to:
1. A closure letter will be sent to my residence by the Bank confirming the settlement of Overdues on both the cards.
2. The Bank will ensure that my name will be striked off from the CIBIL Defaulters list.

However, till date the same has not taken place.

When I approached the Bank recently, i was told that the amount was just a part payment and not in lieu of settlement. Incase, i wanted to get my name off the CIBIL list, i would have to settle the entire outstanding amount with the bank.
This brings me back to square one and i feel cheated as the bank had earlier made false claims re settlemement of my credit card dues. I would like someone to look into this matter and help me to take action against the Bank, The officer who i was dealing with from the bank's side was Ms. Reshma Rajan, Supervisor – Credit Card, Standard Chartered Bank, Phone: +[protected], Address: 2nd Floor, East Wing, Raheja Towers , 26, M.G. Road , Bangalore - 560001 INDIA, Email: Reshma.[protected]@sc.com.

Regards,
Hormaz Pithawala
+91 [protected]
[protected]@yahoo.co.in