[Resolved]  Standard Chartered Bank Philippines — RESTRUCTURING PROGRAM APPLICATION

This is to file a complaint regarding the supposedly restructuring request I made last July. Someone from your collection agency went to our place advising my mom that the bank was offering an amnesty/restructuring program for past due accounts. I immediately called the bank to verify such information sine I wouldn't want to discuss details of my account to unidentified personnel from your office since he have not given us documents or papers that will prove that they are really working to your company, the computation they gave me was just a paper with computation with no letter head and signature of authorized person of the bank. While coordinating the matters with the bank I received a text message demanding a payment with threats of filing a case In Makati Trial Court, and that they will be calling my work place and will tell the people there that I have a delinquent account with the bank, it was really disappointing knowing that a very unprofessional people working in an international bank.

Name of the person who threatened was a certain "GRACE" with mobile no: [protected].
And so I called the bank and was able to speak with SHERRIE GREGORIO, I cannot remember the exact date but that was around 2nd week of July. We have agreed on applying the account under restructuring program which was payable in 48 months and she provide me a copy of the form of the said program. I have to pay the amount of 5800 to qualify for the program and so I did, it was reflected on the statement of account that was sent to me but my mom received another call from the agency advising a payment of 10, 000 because according to them the first payment was not enough again I decided to call the bank specifically SHERRIE GREGORIO and she told me that indeed I have to pay even at least 6300 since the first payment was for the past due only and so again I trusted the lady and pay. Last July 31 I faxed the new form for restructuring t fax# 8301174 and on the first week of august I called her to check if they have received the documents she told me that she have to check on the documents and will call me back and asked for my home phone number so I waited the whole day but no call from her. I tried calling her on the next couple of days but she never answered the phone: 8301151. Last August 4, 2009 before the holiday a certain “PETER” called me with personal mobile number: [protected] asking me If he could transfer a part of the payment amounting to 500 for the installment account so I allowed the said transaction, he even told me that account is for restructuring and I verified to him If I will be receiving a call regarding the restructuring application and I can clearly remember the words he told me he said “ “DONT WORRY YOU WILL BE RECEIVING A CALL” without advising me that they have not received the documents and so I assumed that it's on the process already. Last August 14, 2009 I received a text message from a certain “ JENNY” asking me to pay 500 since the account is not yet enrolled for restructuring program I was shocked and furious already but still manage to talk to her in a professional manner, Jenny told me that as per “JOAN “ (I can't remember the last name that she gave me)they have not received the documents that I faxed but if I'm going to pay the said amount they will recompute the amount and will send me AGAIN a new FORM. What is that you change your form everyday?!and then the next day August 15 the same day also that JENNY followed up the payment of 500 a certain “DARYL” texted me to forward a payment of 1000 for the same account and right now a text message again from the same number that JENNY and DARYL used for texting me advised me to pay 3, 500 but have not indicated his/her name. This time I texted back, I told them that “I will not going to settle the account and I will be filing a complaint to your good office to take care of this matter first”.
In good faith I am very willing to settle the account but with the unprofessionalism that they have shown I felt cheated!!not because the account is delinquent it is enough reason for everyone in the bank and your agency to do the things they did and made me feel less important. I coordinated with your bank since I'm experiencing financial difficulty but not to be cheated by your employee. Hoping for your prompt and courteous response on this complaint.