Standard Chartered Bank Complaints & Reviews

Dear Sir,
This has reference to Standard Chartered Principal Nodal Officer, Mr Sourav Bhattacharyya providing false documents pertaining to the year 2005 for Standard Chartered Credit Card supposedly generated in 2012, to The Hon. Banking Ombudsman, Reserve Bank of India against my complaints.
Mr Sourav Bhattacharyya has not responded to my mails given below for your records.
Mr Sourav Bhattacharyya refuses to meet in person at his Standard Chartered Bank Office at 31 Chowringhee Road, Kolkata and you are also unable to get an appointment from him.
Mr Sourav Bhattacharyya, very smartly (cunningly) not sent me letter Ref: 01/14/094353/RB/RBI dated February 18, 2014 addressed to Hon Banking Ombudsman despite a copy marked to me.
M/s Standard Chartered Bank has not only mentally harassed me but its officials have humiliated me. I would request your good Offices to look into the matter and ensure that I get a just compensation for all the harassment & humiliation.
Thanking you,
Yours truly,
Bhupendra Singh Taragi

[protected] Forwarded message[protected]
From: Bhupendra Taragi <[protected]@gmail.com>
Date: Mon, Jun 16, 2014 at 5:38 PM
Subject: Fwd: Delivery Status Notification (Failure)
To: "Bhattacharyya, Sourav" <Sourav.[protected]@sc.com>, Principal.[protected]@sc.com, Nodal.[protected]@sc.com, "head.service" <Head.[protected]@sc.com>, "customer.care" <customer.[protected]@sc.com>


Reminder No -2
Dear Sir,

This has reference to SMS received from DZ-FROMSC

" We are pleased to inform you that your concern via ref number [protected] has been resolved."

However in reality, Mr Sourav Bhattacharyya, Nodal Officer of Standard Chartered Bank has not responded to my mails dated Tuesday, June 03, 2014 12:04 PM ; Wed, Jun 4, 2014 at 3:40 PM & Wed, 11 Jun 2014 15:12:23 +0530 marked as Reminder No 1 .

Mr Sourav Bhattacharyya vide his mail dated Tue, Jun 3, 2014 at 12:16 PM stated -

" I acknowledge the receipt of your mail & noted your concern .We assure you that it is not our intention to cause you any inconvenience . We shall revert back to you shortly ."

Kindly note that revert back of Mr Sourav Bhattacharyya has not been received till date. Standard Chartered Bank's intention is to somehow get my case under the carpet by not replying to my mails and also making me undergo humiliation by their esteemed Standard Chartered Bank Customer Care personnel like Ms Nancy. The intentions of Mr Sourav Bhattacharyya also do not generate confidence as in his letter addressed to Hon, Banking Ombudsman on February 18, 2014, the contents are not true nor are the proofs provided. Moreover, your good offices ( Mr Sourav Bhattacharyya ) have not replied to all my queries as asked for in my mail dated Thursday, January 09, 2014 at 11:59 AM which was forwarded to you by Hon, Banking Ombudsman.

However kindly note that this is pertaining to wrongful deduction of Rs 842.70 without Receipt of the said Standard Chartered Credit Card which was not activated also. It pertains to the humiliation meted out by Ms Nancy of your Standard Chartered Credit Card Department .It pertains to your ( Mr Sourav Bhattacharyya's) Letter dated February 18, 2014 with Ref. : 01/14/094353/RB/RBI addressed to Hon, Banking Ombudsman wherein you have stated the following -

a) Under Non Receipt of Card ending 4291 you have mentioned receipt of the Card by me but not attached any proof of the same.You have also not answered how, when and by whom was the Card ending 4291 activated.

b) Under Non - receipt of Statement you have mentioned that Customer's Card Statements were generated on 7th of every month and were sent to mailing address of the Customer. Kindly provide me POD of Card Statements for the period August'12 to July'13 as you have stated that Credit Card was received by us on July 10, 2012. You have only provided proof of Credit Card Statement of Aug'13;Sep'13 & Oct'13 only. Also the page provided are of despatches pertainings to Card Statements for Aug'13; Sep'13;Oct'13; Nov'13 & Jan'14 period only.

c) Under Customer's earlier interaction with the Bank you have mentioned that "we have responded to the customer queries from time to time." Kindly provide me proof of response to my mails dated 09/08/13; 19/08/13;21/08/13; 22/08/13; 23/08/13;and 24/08/13 and by Online Standard Chartered Bank Portal on 23/08/13 regarding non - reciept of Credit Card by me, Credit Card not activated nor having received any Standard Chartered Credit Card Statements. Kindly provide me date of response to these mails and method of response.

d) As per attachment of Standard Chartered Bank mentioned as MOST IMPORTANT DOCUMENT wherein one has to read and sign acceptance, kindly note that it is ticked under Gold Free for life. The concerned document is signed by me on 25/10/2005.Kindly note that all documents attached in the letter dated February 18, 2014 with Ref. : 01/14/094353/RB/RBI addressed to Hon, Banking Ombudsman by Mr Sourav Bhattacharyya pertains to the year 2005 whereas the Card ending 4291 was received by us on July 10, 2012 . Kindly explain why ( Mr Sourav Bhattacharyya ) are you trying to mislead Hon, Banking Ombudsman by providing documents of 2005..

Mr Bhattacharyya you are requested to kindly answer to all my 7 points in details with necessary proofs attached as mentioned in my mail dated Tuesday, June 03, 2014 12:04 PM. Kindly note that it is a question of one's self respect and Standard Chartered Bank has no authority to humiliate anyone nor mislead people by just writing whatever they feel without providing substantial authentic proofs. You have provided proof of Card which is Gold Card which is free for life.

Yours truly,
Bhupendra Singh Taragi


Yours truly,
Bhupendra Singh Taragi


[protected] Forwarded message[protected]
From: Bhupendra Taragi <[protected]@gmail.com>
To: "Bhattacharyya, Sourav" <Sourav.[protected]@sc.com>, "mobile.[protected]@sc.com" <mobile.[protected]@sc.com>, "head.service" <Head.[protected]@sc.com>, Nodal.[protected]@sc.com, Principal.[protected]@sc.com, "customer.care" <customer.[protected]@sc.com>
Cc:
Date: Wed, 11 Jun 2014 15:12:23 +0530
Subject: Fwd: Reply dated May 23, 2014 of Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank against Complaint No:-[protected]
Reminder No 1

Dear Mr. Bhattacharyya,

This has reference to my mails dated Tuesday, June 03, 2014 12:04 PM & Wed, Jun 4, 2014 at 3:40 PM addressed to you to which you have not reverted back.

Kindly note that your failure to respond or maintain silence will force me to take up this issue with Consumer Court & ask for necessary compensation,

Yours truly,
Bhupendra Singh Taragi


[protected] Forwarded message[protected]
From: Bhupendra Taragi <[protected]@gmail.com>
Date: Wed, Jun 4, 2014 at 3:40 PM
Subject: Re: Reply dated May 23, 2014 of Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank against Complaint No:-[protected]
To: "Bhattacharyya, Sourav" <Sourav.[protected]@sc.com>


Dear Mr Bhattacharyya,

This has reference to your mail dated Tue, Jun 3, 2014 at 12:16 PM in response to my mail dated Tuesday, June 03, 2014 12:04 PM.

In your mail dated Tue, Jun 3, 2014 at 12:16 PM you have mentioned that
" I acknowledge the receipt of your mail & noted your concern .We assure you that it is not our intention to cause you any inconvenience . We shall revert back to you shortly."

Mr Bhattacharyya kindly note that it is Standard Chartered Bank's intention to somehow get my case under the carpet by not replying to my mails and also making me undergo humiliation by your esteemed Standard Chartered Bank Customer Care personnel . Your intentions also do not generate confidence as your letter addressed to Hon, Banking Ombudsman on February 18, 2014 are not true in its content nor in the proofs provided. Your good offices ( Mr Sourav Bhattacharyya ) have not replied to all my queries as asked for in mail dated Thursday, January 09, 2014 at 11:59 AM which was forwarded to you by Hon, Banking Ombudsman.

However kindly note that this is pertaining to wrongful deduction of Rs 842.70 without Receipt of the said Standard Chartered Credit Card which was not activated also. It pertains to the humiliation meted out by Ms Nancy of your Standard Chartered Credit Card Department .It pertains to your ( Mr Sourav Bhattacharyya's) Letter dated February 18, 2014 with Ref. : 01/14/094353/RB/RBI addressed to Hon, Banking Ombudsman wherein you have stated the following -

a) Under Non Receipt of Card ending 4291 you have mentioned receipt of the Card by me but not attached any proof of the same.You have also not answered how, when and by whom was the Card ending 4291 activated.

b) Under Non - receipt of Statement you have mentioned that Customer's Card Statements were generated on 7th of every month and were sent to mailing address of the Customer. Kindly provide me POD of Card Statements for the period August'12 to July'13 as you have stated that Credit Card was received by us on July 10, 2012. You have only provided proof of Credit Card Statement of Aug'13;Sep'13 & Oct'13 only. Also the page provided are of despatches pertainings to Card Statements for Aug'13; Sep'13;Oct'13; Nov'13 & Jan'14 period only.

c) Under Customer's earlier interaction with the Bank you have mentioned that "we have responded to the customer queries from time to time." Kindly provide me proof of response to my mails dated 09/08/13; 19/08/13;21/08/13; 22/08/13; 23/08/13;and 24/08/13 and by Online Standard Chartered Bank Portal on 23/08/13 regarding non - reciept of Credit Card by me, Credit Card not activated nor having received any Standard Chartered Credit Card Statements. Kindly provide me date of response to these mails and method of response.

d) As per attachment of Standard Chartered Bank mentioned as MOST IMPORTANT DOCUMENT wherein one has to read and sign acceptance, kindly note that it is ticked under Gold Free for life. The concerned document is signed by me on 25/10/2005.Kindly note that all documents attached in the letter dated February 18, 2014 with Ref. : 01/14/094353/RB/RBI addressed to Hon, Banking Ombudsman by Mr Sourav Bhattacharyya pertains to the year 2005 whereas the Card ending 4291 was received by us on July 10, 2012 . Kindly explain why ( Mr Sourav Bhattacharyya ) are you trying to mislead Hon, Banking Ombudsman by providing documents of 2005..

Mr Bhattacharyya you are requested to kindly answer to all my 7 points in details with necessary proofs attached as mentioned in my mail dated Tuesday, June 03, 2014 12:04 PM. Kindly note that it is a question of one's self respect and Standard Chartered Bank has no authority to humiliate anyone nor mislead people by just writing whatever they feel without providing substantial authentic proofs. You have provided proof of Card which is Gold Card free for life.

Yours truly,
Bhupendra Singh Taragi


On Tue, Jun 3, 2014 at 12:16 PM, Bhattacharyya, Sourav <Sourav.[protected]@sc.com> wrote:
Dear Mr Taragi,

I acknowledge the receipt of your mail & noted your concern .We assure you that it is not our intention to cause you any inconvenience . We shall revert back to you shortly .

Thanks & Regards

Sourav

Sourav Bhattacharyya
VN-23007

From: Bhupendra Taragi [mailto:[protected]@gmail.com]
Sent: Tuesday, June 03, 2014 12:04 PM
To: Bhattacharyya, Sourav
Subject: Reply dated May 23, 2014 of Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank against Complaint No:-[protected]

Dear Sir,

This has reference to Letter dated May 23, 2014 with Ref. : 05/14/025330/VN/ESC/RBI addressed to Hon, Banking Ombudsman, Office of the Banking Ombudsman, Reserve Bank of India Building, 3rd Floor, 15 Netaji Subhas Road, Kolkata - 700001 by Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank against Complaint No:-[protected] received by me on 26/05/14..

The above reply of Mr Sourav Bhattacharya is in response to mail forwarded by Ms M.S.Soy, General Manager, RBI, Bhubaneswar on Monday, January 13, 2014 at 5:35 PM to Kolkata Banking Ombudsman in response to my mail dated Thursday, January 09, 2014 at 11:59 AM addressed to all the receipients of this mail with special reference to Mr Arvind Kumar of Standard Chartered Bank.

Mr Sourav Bhattacharya however has not answered the following points as mentioned in my mail dated Thursday, January 09, 2014 at 11:59 AM nor has he provided the proofs.

(1) Why did Standard Chartered Bank not take any action or reply to my mails dated 09/08/13; 19/08/13;21/08/13; 22/08/13; 23/08/13;and 24/08/13 addressed to card.[protected]@sc.com; Head.[protected]@sc.com; customer.[protected]@services.com and by Online Standard Chartered Bank Portal on 23/08/13 regarding non - reciept of Credit Card by me, Credit Card not activated nor having received any Standard Chartered Credit Card Statements???

(2) No proof submitted of the said Standard Chartered Credit Card received by me or my family members as stated in letter dated February 18, 2014 of Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank till date despite having sent 27 or more mails in this context.

(3).No proof submitted of the said Standard Chartered Credit Card activated by whom; on what date was it activated and what was the method by which it was activated till date despite having sent 27 or more mails in this context. .

(4) No proof submitted of the said Standard Chartered Credit Card Statements for the period September 2012 to July 2013 or of mails sent in this context as per your letter dated February 18, 2014 addressed to Hon, Banking Ombudsman, Office of the Banking Ombudsman, Reserve Bank of India Building, 3rd Floor, 15 Netaji Subhas Road, Kolkata - 700001 by Mr Sourav Bhattacharya, Nodal Officer, Standard Chartered Bank.
In this letter Mr Sourav Bhattacharya mentions under the haeding " Non - receipt of Statement" that the Customer's Card Statements were generated on the 7th of every month but in Annexure 5 Mr Sourav Bhattacharya has attached copies of August'13; September'13 and October'13. What about the copies of Standard Chartered Credit Card Statements for the period September 2012 to July 2013????

(5) As per attachment of Standard Chartered Bank mentioned as MOST IMPORTANT DOCUMENT wherein one has to read and sign acceptance, kindly note that it is ticked under Gold Free for life. The concerned document is signed by me on 25/10/2005. Kindly explain?????

(6) Mr Sourav Bhattacharya also has not answered that why has it taken 27 mails and more till date without still not receiving any answers to my queries along with all proofs attached to my queies and not as per your likings.

(7) Mr Sourav Bhattacharya is also silent on the point of humilation meted out by Standard Chartered Bank Customer Care Representatives as mentioned in my mail dated Thursday, January 09, 2014 at 11:59 AM. Why the silence on this point????

Mr Sourav Bhattacharya has vide his letter dated February 18, 2014 cotradicted some of the replies received to my queries by Standard Chartered Credit Card Customer Care personal which you can go through and confirm from your Portal.

Respected Principal Nodal Officer and Kolkata Banking Ombudsman, my humble request to your good Offices is to provide me legitimate, correct, to the point answers along with necessary proofs to my queries as mentioned above and also in my mail dated Thursday, January 09, 2014 at 11:59 AM.

I would also request your good offices to make a hefty fine on Standard Chartered Credit Card department for the harassment and humiliation meted out by their Representatives.

Yours truly,
Bhupendra Singh Taragi

On Sat, Jan 4, 2014 at 7:25 PM, Bhupendra Taragi <[protected]@gmail.com> wrote:
Dear Ms Lakshmi L,


This is with reference to mail dated Fri, Jan 3, 2014 at 1:45 PM, with Ref : 01/14/010244/SP/CRD of Ms Lakshmi L, Officer, Customer Care, Standard Chartered Bank Credit Card which is given below. As regards to Madam's reply, I would like to state the following -

(1) I did not receive any Standard Chartered Credit Card as mentioned in my 28 mails from 09/08/2013 till date. Your answer below is something not in line with my question. Secondly Ms Lakshmi L states that - " We understand that the credit card dispatch was not intimated by you in the year 2013". Kindly note that the said Card was supposed to have been received by October 2012 as you have deducted Rs 842/70 from my Standard Chartered S.B.A/c on 26/10/12 . The above clearly proves that Standard Chartered Credit Card was not dispatched to me and you have wrongly deducted from my S.B.A/c without my consent and then branded a liar by Ms Nancy of Customer Care, Standard Chartered Credit Card dept from Bangalore.

(2) The question of receiving SMS does not arise as I had not received Standard Chartered Credit Card.

(3) The response was extremely late as my first mail was sent to you on 09/08/13 and after that I have send 27 mails. Also mails were sent through Internet Banking also.

(4) You were forced to reverse the charges debited in the Card as I have received no Standard Chartered Credit Card and you had wrongfully deducted from my S.B.A/c without my consent also.

Kindly note that I will take this issue to its logical end for necessary compensation as Standard Chartered Credit Card fraudulently deducted Rs 842.70 from my Standard Chartered Savings Bank without my having received the said Standard Chartered Credit Card and also deduction was made without my consent despite my having send several mails from 09/08/13.

Yours truly,
Bhupendra Singh Taragi


On Fri, Jan 3, 2014 at 1:45 PM, customer.care <Customer.[protected]@sc.com> wrote:

Ref : 01/14/010244/SP/CRD

Dear Mr. Taragi,

This is with reference to your e-mail dated January 03, 2014 .

Please permit us to clarify the issues raised by you.

1. We understand that the credit card dispatch was not intimated by you in the year 2013.In case if you wish to avail the replacement card, We request you to revert through the same channel for us to do the needful.

2.We understand that you had not received the SMS regarding the card set up. We regret fort the inconvenience caused to you in this regard.

3.At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.

4.Based on this we had arranged to reverse the charges debited in the card and arranged for the credit balance refund.
The credit balance refund draft was send to your mailing address in the month do September 2013.

We are concerned to note that we have given you a cause to complain on our services. We regret any inconvenience caused to you in this regard.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Lakshmi L
Officer - Customer Care

Bhupendra Taragi <[protected]@gmail.com>
Jan 4

to Card, head.service, Principal.Noda., Nodal.Officer, customer.care
Dear Ms Lakshmi L,


This is with reference to mail dated Fri, Jan 3, 2014 at 1:45 PM, with Ref : 01/14/010244/SP/CRD of Ms Lakshmi L, Officer, Customer Care, Standard Chartered Bank Credit Card which is given below. As regards to Madam's reply, I would like to state the following -

(1) I did not receive any Standard Chartered Credit Card as mentioned in my 28 mails from 09/08/2013 till date. Your answer below is something not in line with my question. Secondly Ms Lakshmi L states that - " We understand that the credit card dispatch was not intimated by you in the year 2013". Kindly note that the said Card was supposed to have been received by October 2012 as you have deducted Rs 842/70 from my Standard Chartered S.B.A/c on 26/10/12 . The above clearly proves that Standard Chartered Credit Card was not dispatched to me and you have wrongly deducted from my S.B.A/c without my consent and then branded a liar by Ms Nancy of Customer Care, Standard Chartered Credit Card dept from Bangalore.

(2) The question of receiving SMS does not arise as I had not received Standard Chartered Credit Card.

(3) The response was extremely late as my first mail was sent to you on 09/08/13 and after that I have send 27 mails. Also mails were sent through Internet Banking also.

(4) You were forced to reverse the charges debited in the Card as I have received no Standard Chartered Credit Card and you had wrongfully deducted from my S.B.A/c without my consent also.

Kindly note that I will take this issue to its logical end for necessary compensation as Standard Chartered Credit Card fraudulently deducted Rs 842.70 from my Standard Chartered Savings Bank without my having received the said Standard Chartered Credit Card and also deduction was made without my consent despite my having send several mails from 09/08/13.

Yours truly,
Bhupendra Singh Taragi


On Mon, Dec 23, 2013 at 12:16 PM, Bhupendra Taragi <[protected]@gmail.com> wrote:

Dear Madam,


This has reference to mail dated Mon, Dec 16, 2013 at 3:17 PM, head.service <head.[protected]@sc.com> of Ms Padmavathy Bai, From the Office of Head, Customer Service On behalf of Standard Chartered Bank with Ref : 12/13/071591/SP/CRD wherein she has provided me once more a new reference number [protected].

Kindly note that a similar mail has been sent dated Fri, Dec 13, 2013 at 3:52 PM, head.service <head.[protected]@sc.com> from same Ms Padmavathy Bai, From the Office of Head, Customer Service On behalf of Standard Chartered Bank with Ref 12/13/052938/SP/CRD wherein the contents of both mails are same in all respects.


Kindly find below 25 Reference Nos & Communication Nos along with 3 Complaint Ref Nos provided by Office of Head, Customer Service on behalf of Standard Chartered Bank without resolution of my queries till date against my 27 mails from 09/08/13 in this context.


S.No. Reference No. Communication No Complaint Ref No Dated Mail sent by

1 08/13/094520 KMM14989659V94884LOKM 21/08/2013
2 08/13/101207 KMM15004601V95773L0KM 22/08/2013

3 08/13/082584/SP/CRD KMM14966282V74808L0KM 24/08/2013 Ms Tamilarasi
4 08/13/101207/SP/LIB KMM15012506V52959L0KM 26/08/2013 Ms Sharmila A
5 08/13/128455/SP/CRD KMM15074460V40847L0KM [protected] 29/08/2013 Ms Prithi Shalini
6 09/13/042293 KMM15203935V44250L0KM 09/09/2013
7 09/13/064068/SP/CRD KMM15261573V54940L0KM [protected] 16/09/2013 Ms Tamilarasi
8 09/13/086408 KMM15305773V11316L0KM 18/09/2013
9 09/13/042293/SP/CRD KMM15318779V96765L0KM 20/09/2013 Ms Bhagyashree
10 09/13/093510/SP/CRD KMM15331895V82618L0KM 21/09/2013 Ms Manjula N
11 09/13/013185 KMM15364052V97425L0KM 24/09/2013 Ms Naznee Syed
12 09/13/013185 KMM15395002V70442L0KM 26/09/2013 Ms Naznee Syed
13 09/13/112925/SP/CRD KMM15374711V24210L0KM 01//10/2013 Ms Manjula N
14 10/13/069478/SP/CRD KMM15612544V42294L0KM 18/10/2013 Ms Lakshmi L
15 10/13/084103/SP/CRD KMM15647617V48743L0KM 22/10/2013 Ms Tamilarasi
16 10/13/121829 KMM15730743V40667LOKM 28/10/2013
17 10/13/096948/SP/CRD KMM15675783V27279LOKM 04/11/2013 Ms Suganya S
18 11/13/026261 KMM15834369V12495LOKM 07/11/2013
19 11/13/026261/SP/CRD KMM15838701V23463LOKM 11/11/2013 Ms Vishnu Priya
20 11/13/043643/SP/CRD KMM15880460V66984LOKM 14/11/2013 Ms Prithi Shalini
21 11/13/062822/SP/CRD KMM15919546V14202LOKM [protected] 15/11/2013 Ms Manjula N
22 11/13/026261/CRD KMM16172614V27034LOKM 06/12/2013 Ms Kavitha
23 12/13/034294/SP/CRD KMM16184595V25809LOKM 11/12/2013 Ms Prithi Shalini
24 12/13/052938/SP/CRD KMM16228628V19414LOKM 16/12/2013 Ms Padmavathy Bai 25 12/13/071591/SP/CRD KMM16271065V80931LOKM [protected] 16/12/2013 Ms Padmavathy Bai


I have been receiving stereotyped replies of the following type as given below [(a) to (g)] despite Ms Tamilarasi; Ms Prithi Shalini; Ms Manjula N; Ms Naznee Syed & Ms Padmavathy Bai sending at least 2 mails or more without resolution of my 6 queries as mentioned below {Nos (1) to (6)}.

(a) We are concerned to note that we have given you a cause to complain on our services. We regret any inconvenience caused to you in this regard.

(b) We have noted the contents of your mail. We wish to inform you that your complaint has already been registered via reference number[protected]- and we are in the verge of processing your request. We will revert to you on completion of the same. We request you to bear with us in the interim and thank you for your patience.


(c) We wish to inform you that considering the nature your request are taking little extra time. We assure you that we have assigned a dedicated resource to complete the request and also assure you that the complaint is being given the due attention it deserves. Our officer shall get in touch with you shortly and request you to bear with us till then.


(d) We observe from our records that your card ending 4291 has been cancelled with effect from September 27, 2013. On date there is nil balance in your card ending 4291.

(e) We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. It is as per the terms and conditions and schedule of service charges applicable for your card facility.

(f) As a service gesture we have already reversed the annual fee of Rs.750.00 along with the service tax debited to your card account. This credit reflects in your October 2013 statement.

(g) We note from our records that the credit balance availed in your card account has been refund to you.


It is clear from above stereotype answers and references that you are buying time only and are in no mood of accepting your mistake on deduction of Rs 842/70 from my S.B.A/c in Standard Chartered Bank without my having received the said Standard Chartered Credit Card nor any information about the same vide SMS/Mail/Credit Card Statement or any proof of receipt and activation of said Standard Chartered Credit Card. Moreover your personnel had the audacity of branding me a liar ( Ms Nancy & another Customer Care Representative) and saying that they have proof of receipt of said Credit Card. Kindly explain as to why you reimbursed my Rs 842/70 if you had proof of receipt of said Credit Card.


However my queries, as mentioned below, have not been answered even after sending 28 mails from 09/08/13 till date -

(1) Why did Standard Chartered Credit Card not intimate me about a Credit Card been dispatched to me vide mail/SMS/Letter in the year 2012 and 2013. ????


(2) Why were there no phone calls/SMS/ Credit Card Statement made/sent in the year 2012 & 2013 regarding the Standard Chartered Credit Card ????


(3) Why was no action taken to my mails dated 09/08/13; 19/08/13; 21/08/13; 24/08/13; 28/08/13 and also to mails sent by Internet Banking.?????


(4) Why was Rs 842/70 deducted from my S.B.A/c without my consent despite my having send mails dated 09/08/13; 19/08/13; 21/08/13; 24/08/13; 28/08/13 and to Internet Banking intimating about non - receipt of the Standard Chartered Credit Card and enquiring as to who has activated the said Credit Card???? Also no suitable reply has been received from your end as to why no SMS/Credit Card Statement was sent prior to August'13 and then why was it sent in August'13 when there was no transactions (as per your reply vide mail) ????


(5) Why have you reversed Rs 842.70 when Ms Nancy and some other Customer Care representative have clearly stated that I was a liar as I have received Standard Chartered Credit Card as per Standard Chartered Credit Card records???? Why the sudden change of heart and mind.????


(6) Who is responsible for the mental trauma that I had to undergo for deduction of amount from my S.B.A/c without my consent and also to be branded a liar by Ms Nancy and your Customer Care representative???? What about the time and efforts made by me to send mails to you all to which no action was taken?????


Kindly note that I will pursue this case to its logical end and will leave no stone unturned to get natural justice from Standard Chartered Credit Card Department.


Yours truly,
Bhupendra Singh Taragi

Hi sir,

I Mr.G.Udaya Basker taken credit card loan no. [protected]. And it was closed arround 6yr's back only. Recently i enquired in cibil.com, and there was a due showing arround 25000/-. I enquired in your bank at hyd branch. they said arround 27000/- due. Acctually i was cleared every thing at that time only, and i have not received any statement from your bank. I think that there was no dues.

So please kindly verify my Credit card account and give clearence to CIBIL People as iam very prompt person and also verify my previous records also.


Thanking you.
G. UDAYA BHASKER.
Mobile: [protected]

Don’t have any credit card of Standred Charted.
But today(16th Sep 2009) I got a call from[protected] some one named Yadv from Mumbai police and threating to my family.And he give me a number to call to another number and get the details.The number is [protected].
I have reported to the local police station and have lodged a FIR against these numbers.

Actually, I also had a bad experience with SCB. I have also got the same 90 day interest free loan. For the first month & Second Month bank has sent two statements for loan account and Credit card account. I have paid the minimum amount for two months as per the statement. Third month Bank did not send the any statements. simply sent the balance amount and due date in SMS. I have paid the full amount before the due date as per SMS received from SCBank. Next month i have asked to pay an intrest charges around Rs 500.

I called the customer care and they have told that, intrest free period is only for 90 days, we have to calculate the 90 day period and pay the amount.

Hi,

I agree. I had similar expereince with Standard Charterd Bank Homesaver.

I tried to close the loan after 5 years (without penalty), however now they came with another charge. i.e. I have to pay penalty on the Interest Saved through Homesaver in order to close the loan. This was never in there terms document and you can't find on there site too.

This is malpractice, so if anyone is taking loan from them please make sure to confirm in writing from Standard chartered that they are not charging any hidden charges.

Regards

can you take them to consumer court and sue them
-Ashok

Std. Charter Bank branch located at 23-25MG road, Bombay has one of the most non-customer oriented Branch Manger in a lady named Julie Sharma She has no time to conduct business with existing customers. She has absolutely zero knowledge on Customer loyalty.

never responds to customer complaints nor review the opinion of the Bank's customer on the performance of her staff or discontentment of the service received.

Banks lack of communication on a timely fashion caused me to lose lot of money. The bank sat on a potential deposit of Rs. 340, 000 in a suspense account even after the customer had verified the source of deposit to the Customer relationship Manager.

The business ethics of Julie Sharma and her NRI Banking supervisor are nil. The two together can lead to a customer depleting their funds in the bank faster than a wink of the eyes. Bank needs to a Management change to maintain its Marquis image

Std Charter Bank a Marquis International bank has put tohgether a bunch of carpetbaggers at Mangers and supervisor in their 23-25 MG Road branch. The bank holds on to custoemrs check for 23-25 days without crediting it totheir account and getting interest by having it sit on a suspense account. Customer's are not informed of funds sitting in suspense account, nor are issuer of checks notified of problems on checks.
They take a front end Load of 15-17% and after 5 years you will be lucky of you get 5% return on your investment. The spervisor of this group is one of the most unethicla person you can come across. She will gie you false hopes on loans, crefit cards, and interest rates. You can never trust her, Her iunethical conudct is mind boggling. Julie Shrama and this NRI supervisor together make great Bobsie Twins ready to prsent themselves as court jester in Kin Arthur's court.

A real insult to the pride, and glory of Std. Charter Bank, a premiere Global Banking Institution

Credit card service issues

Useless service. Their customer care will speak 10 different things whenever you call them. They deduct amount at will without any information. Recommend all users to refrain from getting into this card.

hai sir i am M.Radhakrishna from kurnool .AndhraPradesh i apply credit card of standard charted bank before 1 day can you tell me what my application status.correct time & when will you sent my credit card .i want total information as a soon by email or mobile no[protected]

Mr Nitin

I had also suffered problem similer to you in 2008 and suffered lot. Having suffered due to credit cards and CIBIL in 2008, have decided to help those who are also suffering due to such problems. In last 2 years I have gone through CIBIL Act, Rules and Regulations, severla other RBI guidelines as well. I am personally aware about Standard Chartered that they are doing lot of illegal activity and have already made complaint with RBI. But I want several complaints directly to RBI so that RBI is forced to issue inspection of Standard Chartered, which will bring out lot many surprises.

In case if you find appropriate please revert back to me on my email ID - [protected]@yahoo.com.


CA Mahaveer Jain

Sir,
I am facing the same problem now. Please also do suggest me how to go about with this.
I am N.Dhanalakshmi and I possessed a standard chartered credit card in the year 2004. I cleared all my debts in the month of December and I returned their card. In the month of January'2005 they sent a bill of Rs.2200, for which they said it was for a new credit card. I returned the card along with a letter mentioning that I do not require any more credit cards, but I kept receiving statements until the month of May. Then I spoke to the customer care and also passed on a letter to the officer demanding immediate closure of this card for which I have not applied at all. Then on I received no statements at all, except for one in which it is mentioned that your credit card has become ineffective. I have all the statements and copies of letters that I have written to the company as well. Now when I applied for a car loan they said it cannot be processed as there is a credit on your name for about 40000. I was shocked as I now do not use any credit cards and I am always very clean about my financial matters. Now they are mentally torturing me and demanding me for this lump-sum amount. I at this age(56), am suffering from such pressures for which I am not responsible at all. Kindly help me and guide me how to go about with this. When I spoke to the manager, he is now demanding for Rs.23000. Why should I pay so much? And moreover, they do not want to give a letter stating you pay so much and we shall give your "NOC". Please guide me through this.

I'm also facing similar problem with HDFC Bank. A clarification in this matter may kindly be mailed to me.

As per service tax rule (Determination of value)-2006, Rule 6(2)a, Interest on lonas are excluded from Service tax. I suspect half of the banks collect this service tax sepertely and may or may not deposit the same to Serice tax directorate. it has to be investicated. I have been writing letters to Directorate of Service tax at Mumbai and they also concurrred with my opinion. But ICICI with whom I have taken loan are giving vague answers. However I am repeatedly appraising and raising the level and I may go leagally in a short time. But It is English which is the biggest draw back with ICICI. They use deferent terminologies at different incidences and not willing to meet people face to face so that things can be sorted out. Many a tax consultant whom I have approached did not want to put their effort in to it fully. I do not know why?

Chamdi bacho attitude of all banks whether it is Standard Chartered, State Bank of India, CITI or HDFC. And RBI has form cell saying customer first But i doubt. You send them mail they will say they don't want to say anything as it is lending Bank who is going to decide what are the charges to be levied
That means RBI accept that they are just governing body.. Strange...

dear all,

have you all received any responce for the same.

pls help me with same as i m stuck in same problem now.

credit card pin not working

I got my card but did not get my pin so. I create my pin through net banking but that is not working please help me thanks prakash chandra

Mr Nitin

I had also suffered problem similer to you in 2008 and suffered lot. Having suffered due to credit cards and CIBIL in 2008, have decided to help those who are also suffering due to such problems. In last 2 years I have gone through CIBIL Act, Rules and Regulations, severla other RBI guidelines as well. I am personally aware about Standard Chartered that they are doing lot of illegal activity and have already made complaint with RBI. But I want several complaints directly to RBI so that RBI is forced to issue inspection of Standard Chartered, which will bring out lot many surprises.

In case if you find appropriate please revert back to me on my email ID - [protected]@yahoo.com.


CA Mahaveer Jain

Iam Raja Mohammed having an account with your concern, my Demat account no. 183R030.PAN NO. AMHPR3967Q. I dnt receive any statement till now, I am unable to know what is my account balance, what has been done in my account any payout has be done.
Provide me the statement full statement of my account from the account openning date till date to my mail address [protected]@yahoo.co.in or to my mailing address # 40, 4th cross, Burget nagar, Kottakupam. Tamilnadu.Please get me the details as soon as possible.

Please be careful with mohammed Ali and team. All cheats.This team from chennai has approached us through common guys and said they are into finance business and lend only minimum 5 cr and above. For that we need to pay 6 months first as they cannot take interests as Muslims and it would be a business deal. After collecting cash they asked us to wait to go to bank and bring the DD. Later they dropped at hotel stating DD work did not complete and next day, morning bank manager to collect the DD as the value is high. That night they came to hotel and informed that their mother expired and will do then deal later.. after that they started drama, stories, not responding to calls. Raja mohammed ali, asraf ali, m, sairam, suresh, jaikumar, selva all are frauds. They take money telling they will lend you amount and start their dramas and drag on the time. Even they will show that they have money which needs to be cleaned by cylone people and they will give money from that.

Please be careful of these frauds.. Name : ASRAFALI M[protected] Raja Ali M (+[protected] Sairam Satyaprakash ( +[protected] Jaikumar (+[protected] Suresh[protected] Narendra (+[protected] House No. : OLD NO 48 NEW NO 16 VAIDYANATHAN ST, SEVENWELLS Pin Code : 600001 City : CHENNAI State : Tamil Nadu Current Ph No. :[protected]

I have the same experience. I just want to air out this concern because I am now pregnant and I just got this call this from a rude standard chartered agent Sheila delos Santos/dela Cruz. They have been telling me that I they are giving me an amnesty and will help me settle the my account with 5% discount. I have received the same promise before but nothing happened after I paid the initial amount. When I received this verbal offer I paid the initial amount of 6000.00 and promised to pay the succeeding payables provided that they will send me a formal agreement to avoid the same negative scenario/ broken promises to happen again. After paying the 6000.00 I did not receive the payment arrangement and so I decided to delay the next payments. Today, I received this call Sheila delos Santos/dela Cruz telling me things like "bottom line is you dont want to pay!"...very arrogant and rude words! The fact that I arranged for a final payment and settlement of this account, this just show that I am very willing to pay. In fact I paid my mom's standard chartered balances before.

Standard chartered banks credit cards services really sucks...because of their bad service people are pushed to the point of having the difficulty of settling their credit card accounts. I don't have the same experience with my other credit cards before. If they give such agreement, it is really in black and white and they will try to assist you settle the account in the easiest way as possible.

yas

Anglica Tamayo i totally agree with you. This exact scenario has happened to me just last nov 2011. Last Nov, they asked me to pay P2500 to qualify for the amnesty program. After paying, they told me that ill be receiving the application form through email. I have been waiting for several days and made several calls to follow up on this. Finally i spoke with Sheryl Cruz (Supervisor) and told my situation. She said that they have sent the application form to my email. i told her i was constantly monitoring my email, checking my mailbox even my junk mail but no form was sent to me. She said that on my previous call, the agent forwarded the request to the Supervisor on duty, but the Supervisor didnt forward my concern as it was already too late to submit my form anyway. i didnt reach their deadline (which was not my fault!). After several exchanges of words pointing blame, it all boiled down to there is nothing i can do but to pay another P2500 to qualify for the program. Sheryl Cruz assured me that it wont happen to me again. she gave her word that she make sure i will receive the application form this time. After paying, i received the form. But that was all. i kept on replying to the email i received to follow up on my application or to check on my status but no response. Finally just this Jan 2012, i got a call from a collections agent asking me to pay my dues. i told her i have a pending application. Then she told me that this program was for approval and i did not pass. I then asked that a supervisor call me back as this agent in the first place never knew i even have an application. How come she has the guts to tell me i did not pass... does it mean that my application was never even processed.. a second collections agent called me after a few days again asking me to settle my dues. when i told her i cant since i have a pending application, she told me that on the prior call made to me, i was using the program so as not to settle my dues. i told her that i do have an application for the amnesty program (the agent has no clue at all). she then said shell verify this and will call me back in a few hours. lo and behold that was more than a week ago.

Can they really beg to pay even you were telling them that you cantreally sustain to pay them because of financial difficulties..? What happned if you cant really settle for it?..

True. It happened to me too.. They have the same dialogue. Its really freaking me out that if i will not pay right away they will just call me over and over and give threat that they will going to send this to credit & collection will then beg me to pay for the total amount.
I always ask them for the program to help me settle and lessen my dilemma but none of it they offering me.
Whats the best thing to do??..please help

CARD NO 281266190011011

This referes to the above card no which i never applied or used still outstanding is showing in my cibil. Kindly provide the copy of application or statements from the date of issue.

same thing to me i was told to pay 13000 in 3 instalment 1 have paid 0n 22.09.2002 0n 2010 1 came to know that my 10 408 is due showing in my card