Standard Chartered Bank Complaints & Reviews

Dear Team,

Myself Swapnil Thakkar. I work in Supply Chain Management with Hindustan Unilever Ltd. 2 months back I had applied for the Credit Card of Standard Charter Bank. After 10 -15 days I received a letter from them saying "We cannot issue your credit card due to company policy". I wrote several mails to the bank asking for the appropriate reason. All my documents were ok and properly verified. Also, there should not be any issue with my Salary as while submitting the form, their executive vhad verified my eligibility for the card. No body reverted positively and I got the same message "We cannot issue your credit card due to company policy" !!! This is something untolerable!!

After few days, one of their executive again called me for the Card. I told her about the letter I received instead of card. She said that I will now surely get the card within 10 days. It's 15 days passed, nobody even reverted back. No communication. If I am calling that lady, she is transferring to others. All are playing with me....

Is this a way to make the consumer dance like this?? Don't they understand that their bank is running due to the consumers like us?? We, in HUL, consider the consumer as a god and these guys are making fool out o[censored]s!!! Think they are only interested in generating number of leads; not keen about satisfied customer!!

Hope you will help me resolving this issue.

Regards,
Swapnil

Hi

This is to bring to the notice of the higher authorities that I was charged twice for a transaction done by my credit card on a petrol pump in Bangalore. When I brought this to the notice of the Bank via Phone Banking within 2 - 3 days of the transaction, they asked me to first try to settle it through the merchant as sometimes merchants do return the money if it is their fault. So I approached the merchant in this regard and in his transaction records only one transaction was there. So I went ahead and submitted a written dispute form in the Koramangala Branch of Standard Chartered Bank. I was told that within 45 days it would be processed and I will get my money back.

Now today after three months, when no communication was received from their side, then I called up phone banking again, then the person on the other side tells me that now we cannot do anything, it is more than 2 months, you should have contacted earlier.

Doesn't this feel like sheer cheating from the Bank and that too for a mere 760 Rs., shame on the bank. Tell me this, if the bank would have processed the thing wouldn't they have contacted me? Even if my cell was not reachable for a moment wouldn't they send me emails? When they can send numerous spam emails about their products, can't they send even one email when it is regarding some serious matter?

I hope someone looks into this horrible customer care of Standard Chartered Bank and take some action. My contact details are -

Dev Priya
[protected]@gmail.com ( preferred mode of communication )
Account No:- [protected]
Complaint Date - 29th July, 2009 for a sum of roughly 760Rs. which was charged twice back to back.

Other details if required can be furnished via email.

Hope to see some action being taken for this.
Thanks
-Dev

I took loan under home saver scheme(2005), at that time home saver interest rate was higher then nornal home loan. Bank promises many banifits...
One of them is
"After five years coustomer can repay the full amount wihout any pre clouser charges".

Recently i enquire in the bank, they saild this provision is no more there with home saver schem of housing loan.

Standard Chartered Bank changed the terms and condition just before time when coustomer is aligibe to avail the facility. This act is unfaire and unexpected form Standard Chartered Bank , Bank should continue part payment facilaity which the promises during givinig loan.

Sanjay Rudrawal
AC No. [protected]

I have Standard Chartered Bank credit card having credit limit Rs.192,000.
During application of credit card bank customer representative did not inform me about any processing charges on credit card.
And I have been told that this is totally a free card (no application charges or nothing will be levied)
Now the bank is claiming Rs. 275.75 as application processing fees which i was not informed during application for card
(If it was informed during application for credit card I would never applied for this bank credit card)
.

I have paid complete amount towards my credit card bill, and i have asked the customer care for closing the card. Now when made call for closing letter syaing that there was Rs 53 balance at that time then it it became Rs 3000 when the card got blocked permently. now iam ready to pay Rs500 for 53 rupess. but they(bank people) are demanding for Rs 3000 also put me in defaulters list.

I had a credit card No- [protected]. After the expirity of this card I have returened it to your Pune Main Branch with cancellation letter, Zero ballance Statement approximatly three to four years ago. Whiling returning it I had cut the credit card and returned it to your Pune main Branch.
I am not using this card nor I have the card with me, still I am getting statement of this cards regularly. I have sent all these statements to your Pune Main branch and asked them not to send such statements, still I am getting such statements.
Please do the needful.
Manohar Tukaram Kudale
Pimpri.

Hi,

I had applied for Manhattan platinum card online for which I immediately received a call from their bangalore office. They had sent their executive to collect documents which I understand was from their DST NSB BPO Pune located on dhole patil road.

After collecting the documents they even called up and confirmed all the details. Now each week I get a call from bangalore confirming the same details and ask me when they can send their executive to collect the documents. i tried calling the DST who took the details and never got back. After this I logged a complaint with their customer service number who said they will get back to me in 48 hours but even after a month they havent.

I have then emailed their grievance redressal cell who kindly resonded with the same answers and no action. When asked cant they see any notes by the previous caller they are zapped which means that they take notes on paper and have no clue what goes on within their department.

Thats a shame for this bank who have no system in place whatsoever. We can imagine that the applicant is applying for a platinum card which is supposed to be privilege member but it does not make differnce for this bank. I think other local and co oprative banks are competitive than this foreign bank and better systems in place to look at the customer complaint and pay attention to what the customer has to say.

Today the frauds are an outcome of such service where documents taken are misplaced and then misused.

All readers I suggest dont apply or keep relationship with such banks as they are not doing any favor on us and if want to survive in the competition have to better than the rest and be attentive.

Finally I am sure the calls will still continue which I am sure will have to take some major steps to stop.

Thank you for reading this and I am sure would help you to take the right decision.

I have two cards with them. [protected] and another. in one card there is credit balance since last six months. bank failed to renew the card and forced me to use only one. the credit amount in that card was not transferred to my current card. i was forced for recovery process on the card. morning 7am they threat me to pay. when asked the third party recovery agent says they are authorized by RBI to call at 7am and the card was deactivated on 7th day of statement. the card is 12 years old and never a single non payment happened. the credit towards card was not adjusted. when contacted they refuse to apologize. i want my credit amount with interest refund and compensation for harassment. please guide me how can you help. thanks.

Dear Sir/Madam,

Intially I was carrying a Standard Chartered TITANIUM Creidit card & Latter on I was offered with a StanChart Manhattan Platinum Card, I also bring to your notice that, I have not applied for the same card.& for which I was not asked to sign for any document or application.

Latter on I was charged with Rs3499/- as one time fee, which is conveted to 12 month emi, of Rs 315/- P M. Now even after cancellation of teh card they are not reversing the one time fee & forced me to pay the rest.

Initially when the card was offered to me I was told so many facilities such as : 5% cash back on all purchases without any monthly cash back limit.
But latter on my mail communication with you dated on 06/07/2009 & in reply to that I came to know that "5% cash back on Supermarkets & Departmental stores for spends more than Rs.500.00"
I was also told that I will be receiving one free PVR ticket one booking of one ticket. Latter on the documents it was motioned that on purchase of 2 tickets I may get next ticket free.
In the due course of cancellation I was received a call of discount on amount of one time fee, for which I was not agreed & insisted on cancellation of card.
After Appling the cancellation of card I was not also told about the nonreversal of fee. But on 21/08/2009 over the telecone I was intimated about the cancellation of card along with the reversal of fees, also I was ensured about non receiving of any due statement after wards, by Ms.Madhu.
So all together this is just to cheat with people & drag money from the people.

Kindly consider the above matters & request your help toawrds avoiding such unethical way of draging money from the general public.

Regards

Rashmi Ranjan Swain
Contact No[protected]

I am holding Standard Chartered credit card and have availed personal loan against said credit card.

The Bank collected Processing charges for the service provided by them in sanctioning personal loan to me and has levied service tax on it. The Bank has been levying Service tax on the interest portion of the loan

As per Govt of India notification in July 2001, service tax is leviable only in respect of transactions which are done using a credit card and not on all the value of charges on credit card. Further, among other things, the list of charges which attracts service tax include interest on delayed payment and interest on revolving credit and not normal interest on any type of loan (not necessarily availed through credit cards).

As per Standard Chartered Bank, all charges levied on credit cards are liable for service tax.

Please clarify whether service tax is levibale on the interest portion of personal loan availed against credit cards.

22.08.09
To,

The Manager,
Standard Chartered Bank,
Credit Card Division,
Ist Floor, Express Building,
9-10, Bahadur Shah Zafar Marg,
New Delhi-110002

Sub : Reversal of TATA AIG Protection Policy Plan charges / cancellation of card no [protected] in the name of M TEWARI

Dear Sir/ Ma'am,


I was having Stantand Shartered Card since last 10 years and I am also very regular in making payments against purchases made through card .


In the month of Oct 08 one Executive by the name of Miss Neha (phone no[protected] called me over my mobile and tried to sell me the TATA AIG Protection Policy Plan, which she said is only Rs 500 for the whole life. Though I tried to tell her that I am not interested but she insisted over and over again. She pushed me the insurance policy which I never wanted and was never interested.

After two months (during which I got no statement of account) I got a billing of R6500/- for purchase of TATA AIG Protection Policy Plan .I immediately contacted the bank on dates 19.01.09, 01.01.09, 12.01.09. 16.02.09, 28.02.09 & 05.03.09 and requested for cancellation of the policy and 100 % reversal and the statement of account to show 0 balance as outstanding.

The same has not been done till date despite my repeated telling the helpline executives and also after talking to shop floor supervisors.

You may appreciate that I was told that only Rs 500/- will be charges towards the purchase of TATA AIG Protection Policy Plan where as I am now being wrongly billed Rs11000/-

The same amounts to commitment of falsehood and misrepresentation by bank executive for which I am not responsible.

Kindly revoke the charges and also cancel my card with immediate effect and give me a statement showing nil outstanding..


M.TEWARI
C-227, PO Vidyutnagar
Dist. Gautam Budh Nagar
Pin 201008.
[protected]

Respected Sirs,
I am P.Nagarajan. I am having a Trading A/c in Standard Chartered Capital Markets Limited.
I was able to enter it only once. Since then I was not able to enter it. I contacted my broker about this matter. He had a talk with you. Then some alterations were made in my A/c, then he guaranteed me of getting into my A/c. But when I tried, I am still having the same problem which I faced earlier. My broker told me to complaint about this in Customer Care @ standard chartered.

So kindly take necessary steps quickly. It is really very urgent for me to operate this A/c.
Thanking you.

This is to file a complaint regarding the supposedly restructuring request I made last July. Someone from your collection agency went to our place advising my mom that the bank was offering an amnesty/restructuring program for past due accounts. I immediately called the bank to verify such information sine I wouldn't want to discuss details of my account to unidentified personnel from your office since he have not given us documents or papers that will prove that they are really working to your company, the computation they gave me was just a paper with computation with no letter head and signature of authorized person of the bank. While coordinating the matters with the bank I received a text message demanding a payment with threats of filing a case In Makati Trial Court, and that they will be calling my work place and will tell the people there that I have a delinquent account with the bank, it was really disappointing knowing that a very unprofessional people working in an international bank.

Name of the person who threatened was a certain "GRACE" with mobile no: [protected].
And so I called the bank and was able to speak with SHERRIE GREGORIO, I cannot remember the exact date but that was around 2nd week of July. We have agreed on applying the account under restructuring program which was payable in 48 months and she provide me a copy of the form of the said program. I have to pay the amount of 5800 to qualify for the program and so I did, it was reflected on the statement of account that was sent to me but my mom received another call from the agency advising a payment of 10, 000 because according to them the first payment was not enough again I decided to call the bank specifically SHERRIE GREGORIO and she told me that indeed I have to pay even at least 6300 since the first payment was for the past due only and so again I trusted the lady and pay. Last July 31 I faxed the new form for restructuring t fax# 8301174 and on the first week of august I called her to check if they have received the documents she told me that she have to check on the documents and will call me back and asked for my home phone number so I waited the whole day but no call from her. I tried calling her on the next couple of days but she never answered the phone: 8301151. Last August 4, 2009 before the holiday a certain “PETER” called me with personal mobile number: [protected] asking me If he could transfer a part of the payment amounting to 500 for the installment account so I allowed the said transaction, he even told me that account is for restructuring and I verified to him If I will be receiving a call regarding the restructuring application and I can clearly remember the words he told me he said “ “DONT WORRY YOU WILL BE RECEIVING A CALL” without advising me that they have not received the documents and so I assumed that it's on the process already. Last August 14, 2009 I received a text message from a certain “ JENNY” asking me to pay 500 since the account is not yet enrolled for restructuring program I was shocked and furious already but still manage to talk to her in a professional manner, Jenny told me that as per “JOAN “ (I can't remember the last name that she gave me)they have not received the documents that I faxed but if I'm going to pay the said amount they will recompute the amount and will send me AGAIN a new FORM. What is that you change your form everyday?!and then the next day August 15 the same day also that JENNY followed up the payment of 500 a certain “DARYL” texted me to forward a payment of 1000 for the same account and right now a text message again from the same number that JENNY and DARYL used for texting me advised me to pay 3, 500 but have not indicated his/her name. This time I texted back, I told them that “I will not going to settle the account and I will be filing a complaint to your good office to take care of this matter first”.
In good faith I am very willing to settle the account but with the unprofessionalism that they have shown I felt cheated!!not because the account is delinquent it is enough reason for everyone in the bank and your agency to do the things they did and made me feel less important. I coordinated with your bank since I'm experiencing financial difficulty but not to be cheated by your employee. Hoping for your prompt and courteous response on this complaint.

I sufferred worse credit card service from Standard chartered with imaginary bills and improper updates
of loss of credit cards and charging the customer, ironically ...in my case it was marked huge than my purchase and i went for a settlement and recieved a letter from their collection team, and thats not been updated in credit card details ...more than that worse customer care the representative denies even to transfer the call to supervisor...

Over all worse which affects my cibil score aswell

I have not being using any Standard Chartered credit card for last 3-4 years. I had applies for car loan from AXIS bank and my loan was not processed due to some outstanding being shown by Standard Chartered bank against my name. When i contacted the credit card division I was told by their representative Supta and Geetu on 13th August 2009 that nothing is outstanding against my name and took down my request for no dues certificate. Till date i have not received the same. Also i want to know how my name appears in the defaulters list

subject: regarding bank card no:[protected].

This is being brought to your notice regarding the harrasment made to me by standard chartered bank even after having paid to them the settled amt. in 2005 .
As per the banks letter no.nd/offshoot/3030/core/18167 dt.23.07.05, a settlement plan wasarrived at Rs.44, 596/- as being the total amt.payable against my current outstanding dues of Rs.52, 466/- and i was asked to pay the settled amt.in two equal instalments of Rs.22, 298/- each by 23.07.05 & 15.08.05 respectively.
As per the agreement a representative( mr. kailash bhati) of M/s offshoot, a-45, defence colony, new- delhi (a dsa of SCB bank ) collected the amt. on behalf of the bank as per the details given below .

1.cheque .no.027980 dt.28.07.05 o[censored]ti bank sec-7, faridabad amounting to Rs.21050/-(receipt no.34608 dt.28.07.05)

2. cash on 28.07.[protected][protected][protected][protected]Rs. 2400/-(receipt no.34609 dt.28.07.05)

3. cheque no. 818266 dt.09.08.05 of obc bank sec-7, faridabad amounting Rs.21050/-(receipt no.34360 dt.10.08.05)

4. cash on 10.08.[protected][protected][protected][protected]Rs.100/- (receipt no.34361 dt.10.08.05)
total amounting to rs.44600/-
it was promised to me by the representative(kailash bhati) of the bank that the full & final payment has been received and the clearence /noc certificate would be sent to me by the bank within a weeks time.
however despite my repeated telephonic request to the bank no noc was received from the bank.
lastly on 31.10.05 when i contacted the customer care executive of scb it was told that the cheque no.818266 dt.09.08.05 was misplaced & not traceable at their end.so i gave instructions to my banker(obc) to stop payment of the said cheque no.818266 dt.09.08.05 in case if it is presented at any time later on. and instead on the same day i sent another cheque no.818267 dt.31.10.05 for rs.21050/- of obc sector-7, faridabad in the drop box which got cleared on 07.11.05 as per the pass book entry of my bank.in this way i paid atotal of rs.44600/-to the scb bank as per the agreed settled amt.

instead of sending me the noc after 4 years & my personal repeated visits to the bank at bahadur shah zafar marg i have not received the noc so far & instead some persons showing themselves as representatives of the bank are calling me several calls every day ( vide phone nos.[protected], 4104602) asking me to pay rs. 70000/- more and they are threatning me & my family members using abusive language.
kindly help me by giving suitable instructions to the bank to issue me the noc at the earliest without any undue further harasment to me & my family.

rgds
rajeev sharma

I, am the holding crdit card bearing No. [protected] given by standard chartered bank, in last six month they imposed panalty and interest, late fees etc. amounting to Rs. 10150.00 the reason is best known to me. I discussed a number to time with bank finally they have agreed to settled the amount at Rs. 4000.00 and issued me a letter on 21.7.2009 but I, nothing to pay to them because they are asking money without any purchase made by me. If any transaction is done by me, I have paid as whole amount utilised by me. They imposed interest on interest and panalty without any reason to harrash the customer which combersom on me.

Kindly grant me releaf and order to bank to waive off entire amount of interest, panalty etc. and protect me from the threat of bank.

regards

sudhir chauhan
s-255, G.K.-II, New Delhi, ph.[protected]

While getting this card made from Standard Chartered I had specifically asked them the amount of cash back and they said the Manhattan Platinum Card provides you with flat 5% cash back on all transactions above Rs. 500 on all departmental stores and supermarkets, on asking the list of such stores the executive did not provide me a concrete list, but said vaguely, "Sir all departmental stores like BigBazaar, Lifestyle, Shopper's Stop", I again asked for a complete list but that was all he could tell me. So I went ahead and used the card at Lifestyle but go no cash back and I asked help desk and the executive says Lifestyle is not a departmental store. I am going to get this card canceled for false hood that they purport. Please don't use Standard Chartered credit card at all, I am more happy with transparent system of ABN Amro Titanium Credit Card, I recommend that to anyone looking for a good cash back card.

Customer Name in CIBIL Defaulter List inspite of having settled all dues.
I have applied for a home loan recently.

I have received information from the bank regarding defaulting in credit cards of Standard Chartered Bank.

Now after long email exchange and telecom I have received emails from the above mentioned bank stating that there are no dues pending from my end and full and final settlement letter from the Standard Chartered Bank

But now banks are saying that it will take 30-60 days to update the record in CIBIL. Its really a long period. MY Home loan is stuck because of the wrong information given by the bank to CIBIL.

I seek justice to get my names removed from the defaulter list with an immediate effect. I am ready to give all the proof and settlement letters issued by the concerned credit cards provider.

Please help so that my Home loan can start.

Looking forward to a suitable action at the earliest form your end.

My email ID: l.v.[protected]@gmail.com
Mobile # [protected]

Standard Chartered Field Department contacted me for Manhattan Platinum card and offered
1. 5% cash back on all petrol transactions at any petrol pump all over India.
2. 3 months free EMI without any interest and extra charges of any sort.
3. 5% cashback applicable on supermarkets and departmental stores.

I was informed that the bank would send me the details of the merchant establishments where 5% cashback offer is applicable.

While filing the application, I found that 5% cashback on petrol transactions and 3 months free EMI (without any extra charges) were not listed on the application form, also there were no details of the merchant establishments.

Since the bank representative confirmed these offerings again I quoted in specific over the application form that the 5% cashback on fuel transactions anywhere in India has been committed and the application should only be processed only if this offer is applicable. The verification dapartment also confirmed these offerings during two different verfication calls.

Now the bank is denying these offerings. The bank was not even ready to accept that this card was free for life time and informed me via email that I would be charged Rs 3499+service tax in the first month bill. It took me a lot of effort to let them understand that the card was free for life time and there would be no renewal fees on this card which they later agreed to.

Again there is a lot of communication gab between there different departments. One would agree that there would not be any no non-usage fees and other would deny the same. They admit that it was a false commitment from their end, however are not ready to provide the offerings they committed.

I fail to understand, since I quoted the offerings committed by their representative on the top of the application form and signed it, and if the bank was not ready to offer me these offerings it should have rejected the application and asked me to refill the form. I gave my details to their verification department only after they confirmed all these offerings on the card.

Several contacts have been made at their escalation point but no satisfactory response has been provided. Moreover as per the customer care executive Julie, there is no such list where the details of the merchant establishments where 5% cashback is applicable.

I do have some recorded conversation which would confirm the communication gab between their different departments. Please investigate so that serious action can be taken against the defaulters and the offerings should be applied on my card.