[Resolved]  Standard Chartered Bank — Online Banking money transfer is temporarily disabled’ for 2 months, poor customer care & miscommunication

Address:

Pune, Maharashtra

Open Letter to standard chartered bank

Hi Team,

I have a salary account in Standard Chartered Bank, I must say I am receiving the worst banking experience with StanC in India. These International Banks are known for their online banking services and this was the main reason when I choose this bank, while I had multiple options of opening salary account in different banks.

Now the funniest and most pathetic service I received was their Online Banking money transfer to other banks is temporarily disabled for the last 2 months (March & April 2011). Here first of all I don’t understand what they mean by ‘temporarily disabled’ service when it is disabled for the last two months. Isn’t it funny? When I called the customer care, they had nothing but to say 'Sorry for the Inconvenience'. They said their network has been hacked and the team is working to rectify it. I am also a Software Engineer and understood the Bugs in Online Network and how they were being resolved. If StanC cannot solve the most important part of their online banking for two months, it’s really a big shame on the Management and IT team.

Also try to make your Customer Care service better, since I cannot wait 10-15 mins on hold to talk to a Customer Care Executive.

And the most important thing is that make your all employees be aware of the company policies. Let me explain why I am telling this. At the time of opening the salary account, your bank representative offered life time free Manhattan Credit Card. I asked that I have already using Titanium Super Value Credit card and if I want can I get this free Manhattan Credit Card also? He said yes, you can. So I have applied. After 20-25 days I got a welcome call from StanC saying your Manhattan Credit application is in process and you will get it when the process got over. After one month, I called Customer Care, waited for 15 mins and then asked the representative about the status of the card. After few minutes of analyzing, he said you cannot have both Titanium Super Value Credit card and Manhattan Credit Card at a time. I got surprised. Is this type of corporate communication you maintain in your bank??

I know you try to escape just by saying 'Sorry for the Inconvenience caused’. Please raise a concern about this and try to learn from other banks.

Thanks for your time for reading the mail

Thanks