[Resolved]  Standard Chartered Bank — Bad customer service and irresponsible employees

Address:

South 24 Parganas, West Bengal

My family and I have more than 20 accounts with Standard Chartered and we are your customers since you were named as Grindlays.
For last two years I have had numerous problems/issues with your CF branch, Salt Lake,Kolkata branch. I would not like to go into details of previous issues. However I would like to point out a current issue which is not being resolved.
Our family sponsors a Private University known as CMJ University and we applied to open an account in CF Branch Salt Lake, Kolkata. We applied nearly one and half months back with all supporting documents and we were promised that the account will be open in seven working days. However till now, it has not been opened. DD's worth of Rs. 40 Lacs is lying with me and because these DD's are not being encashed University students are suffering. I have made several phone calls to Ms. Manisha Chakrawarthy who is handling our other accounts. She has lately been avoiding my calls. A week back when she finally took the call (I was using someone else's mobile no) she delegated this work to Mr Sujit, an employee of the same branch. Now this person again is avoiding my calls. I was told that I will get the account no last week itself. I am making calls to the branch on[protected] to speak to the branch manager regarding this matter but no one is picking up the phone for last one week now.
I am tired of this hide and seek played by your employees who are giving bad name to your bank. I would definitely like to close all my saving/current/fixed accounts with you as soon as possible.