[Resolved]  Standard Chartered — Faulty credit card statement and derogatory calls

Madam / Sir,

Three weeks back a person named Kumar from the Standard Chartered bank, Mylapore, called my home in India at 10.00 PM and said that I have done some transactions in my credit card. He used bad language to frighten my Father and asked him to come to the branch, the next day. My father went there and confirmed them that I have canceled my card one year back. They continued to insist and knowing that I am in US, they framed stories like I would have lost my card. My father didn't know what credit cards I am using and so he came out confused. When I said to my father that there has been no statement from the bank so far and asked him to communicate the same to the bank.

The bank created a faulty statement and sent to my home immediately. From then on I am contacting the customer care directly every week. But no one has responded in a proper manner. The complaint number is KMM768144I15977L0KM. Every time a different person will answer the mail and they will not have full information about the complaint. So far, four persons from the customer care has replied and no one bothered to answer the complaint. They are simply cutting and pasting the information every time.

I can prove to them that the card is canceled and I am holding the canceled card now to falsify the bank stories about losing the card. I always held SC in high regard. I was holding a savings bank account two years back and I found the customer care to be very good compared to other ones. But now I started to question the integrity and credibility of the bank.

I request the bank to act in honestly and accept faults frankly, if there were any mistakes from the bank. I still don't know how much time I have to spend on this issue. I putting in here and some other forums to get the attention of higher authorities in the bank.

Sincerely,
Rajasekar Ramalingam