[Resolved]  Standard Chartered Credit Card — Lost & misused by fraud

This in regard to fraudulent transaction on my Standard chartered credit card at different shops at Ahmedabad. I went to Iskon Mall at SG Highway on 21stFeb night 9:30PM and did my last payment with that credi card at Lilliput. That was my last shopping by that Card then I roam around the mall with my Family till 10:30 at that Mall only and came back Home. Next day on 22nd Feb at 2:46PM I got call from SC Bank to check for verification of a high transaction of 15800/-, that time I got to know that my Card has been stolen and is misused by a fraud. In the mean time The fraud used the card at various shops and did a shopping of around 37000/-. Three times he did shopping of more than 5,000 Rs but I didnt receive a SMS from the Bank so that I immediately act upon and blocked the Card. I received all Three SMS next day. I blocked the call with help of CC of SC bank and londged a FIR at Satellite Police station.
WIth SC Banl local Investigation team I visited some of the shops where shopping was done. They verified that some other persons came with the card and did shopping. Even in none of the swap payment slip my signatures are matching and at all 7 shops the fraud did shopping very easily. The merchants were only interested in selling products.
One positive thing I found that the last merchant where fraud did a shopping of 15800/- noted the auto ricshaw number by which he transported the purchased home theatre. I went to the owner of Auto rickshaw and tolld him the entire story. He was very helpful ( more than investigation team of Standard chatered Bank, whom are more intersested in saying that you are the payable and nothing else). With Autorichshaw wala I went to the place where fraud was living was that area is quite dangerous and crminal kind of people live there. I told to Bank that from a normal people you take action and do harrasment calls and send recovery agents so why not to this fraud. They said no and saying that only customer is responsible for this.
I strongly feel all authorities in consumer affairs should make it mandatory for credit card companies & merchant establishments to install card terminals that require numerical pin/fingerprint etc. to authorise purchase transactions, & make this secure system mandatory. Why should only ATMs ask for pins. The credit card business is going through a boom in India in the last 5-8 years, which is still a state of infancy. There are stupid credit card rules & insecure methods o[censored]sing it. Ultimately the card holder becomes a fool, who is forced to shell out his hard earned money towards fraud transactions.

I insist that the fraud transactions & late fee charged be reversed.