[Resolved]  Standard Chartered Credit Card — Inflated Dues on Standard Chartered (Times Card) Visa Business Gold Card

Address:

New Delhi, Delhi

I am holding Standard Chartered (Times Card) Visa Business Gold Card No [protected]. In Nov2012 I paid all the dues amounting to Rs. 16160 to Mr. Iqbal representative of SCB collection firm "Konexions back Office Services Pvt Ltd" vide Receipt No NDO14C100703, Book No 66010.with secure 3D sticker. After this I did not transact against this card but now on inquiry with banks customer care I was surprised to find that they have inflated my outstanding to Rs. 30000+ and added my name on the CIBIL. This was because they did not present the cheque for payment atall. Standard Chartered Bank Credit Card has defaulted on the following grounds: 1. Not holding their collection agency responsible for loss of cheque. 2. Customer can be held responsible if the cheque had bounced. 3. Inflating the outstanding for no default of customer. 4. Bothering the customer with repeated phone calls for non payments without putting its own house in order. 5. Reporting a false and unverified outstanding to CIBIL- an irresponsible act. 6. Imposing a bone breaking intertest of over 80% in just 10 months increasing the outstanding to over Rs. 30000/- in Sept'13 over Rs. 16160/- outstanding in Nov'12- This rate of interest also needs to be investigated by RBI the agency to monitor Credit Card operators All this long, specially within the 6 months validity period of the cheque, i kept on telling the customer care executives that I have paid the amount quoting and referring to the said receipt but they never checked with their collection partner but instead made an easy sacrifice of the gullible customer like me. I want Standard Chartered Bank Credit Card to immediately seek apology, reverse CIBIL entry, ensure such mistakes do not get repeated. I also seek a compensation of Rs. One Crore for mental agony and damaging my reputation without reason by "Blocking" the Card and by reporting to "CIBIL" Thanking You