[Resolved]  Standard Chartered Credit Cards — company denies receiving money paid by cheque even though cheque was duly credited

Address:

South Delhi, Delhi

my wife, mrs.brinda n. shankar, r/o m-11, tara apartments, alaknanda, kalkaji, new delhi- 110019, mobile no[protected], paid the amount of Rs.40,000/- to standard chartered bank( to be now known as SCB) on[protected] vide cheque no:879128 drawn on royal bank of scotland ( to be known as RBS)NEW DELHI.
2. this cheque was credited and paid to SCB on[protected], as per bank statement given to us later.
3.on[protected] SCB sent MRS. BRINDA N. SHANKAR (TO BE NOW KNOWN AS COMPLAINAT) a message saying that no payment had been received and her credit card account ( for card no: [protected]) was overdue. SCB said immediate payment had to be made as the account now stood at Rs.96,891/- (amount spent making payments for dialysis needed for myself who is a patient of kidney failure.).
4. the amount of Rs. 96,891/- was paid vide cheque no: 104056 drawn on oriental bank of commerce, new delhi, dated o9-o9-2012. by the COMPLAINANT, pending investigation by SCB about the first cheque of Rs 40,000/-.
5.repeated phone calls by the COMPLAINANT to SCB elicited the statement that the first cheque of Rs. 40,000/- had been dishonoured and returned to SCB AND SO PAYMENT WAS NOT MADE.
6. the COMPLAINANT checked with RBS and was told that the amount of Rs 40,000/- had actually been paid to SCB and a printed bank statement to this effect was sent to the COMPLAINANT.
7. the complainant then asked SCB to send back the cheque which had allegedly been dishonoured. this has not been done to date ie.[protected], a month later..
8.a full handwritten detailed complaint has been sent by the COMPLAINANT along with copy of the RBS account statement which shows the RS. 40,000/- was paid to SCB, AND ALSO AN E-MAIL stating the facts . there has been no response to date.
9. the COMPLAINANT has almost daily been making calls to SCB but has met with delaying tactics, no concrete action and rude replies. this has caused great stress a harassment to the COMPLAINANT as well as to her husband i.e. myself who is a retire journalist and senior citizen and a patient of kidney failure.
10. we request you to take stern action in this matter and also to ensure payment to the COMPLAINANT of appropriate damages for the harassment caused and the extra money paid to SCB.
THANKING YOU. VIJAY N. SHANKAR, HUSBAND OF THE complainant.