Standard Chartered — False promise / Overcharging

Dear SC Team,

I have been grossly troubled by the services of SC complaints n query handling. And especially the false commitments and claims made by people in SC.

1) Firstly, you persuaded me to buy this card on false promise that annual fees Rs 1000 will be waived off and now you are refusing to abide by the promise made by your sales guy. This is highly unacceptable and demonstrates how you have mastered in fooling innocent people around.

2) Secondly, When the money was debited extra during a failed transaction (GoIbibo, Rs 3800), it was committed by customer service desk that the money would be reverted, On what grounds he said those words when the money was to be reversed only temporarily. It was never told to me about any dispute/temporary credit etc. even after that. What was told to me was that the money would be reversed, that's it. It is the fault at your end if you have failed to communicate me correctly. I have taken your words and this does not makes me liable to pay any further dues which incurred due to this problem.

3) Finally, during all this while, again your customer desk only advised me that the issue will be resolved and I pay only the differential outstanding (statement outstanding - amounts mentioned in above 2 points). And that is what I have been doing but you are charging the interest on the disputed amount and every statement keeps on piling wth some interest.

THIS IS HIGHLY UNTOLERABLE. YOU JUST CANT GO ON AND ON LIKE THIS. WE ARE NOT FOOLS SITTING OUT HERE. IT HAS BEEN SO LONG NOW AND RESULTED INTO LOSS OF TIME, ENERGY AND ALSO MENTAL TORTURE.

I am facing unrelenting harrasment from Standard Chartered Bank for more
than 4 months and would like to seek damages from you. The deficiency in service tantamounts to cheating to me and you have to make for this or else I have to file a case against you and bring the media also into this.