[Resolved]  Standard Chartered — Ignorant Bank , Useless Customer Service

Address:

Karnataka

This is regarding a disputed amount on my old standard chartered card , number [protected]. I has disputed the amount of 4999.00 transacted and following the complaint the card was suspended .
However after receiving my new card from standard chartered bank , number [protected] , the statement dated 28th feb 2013, shows me a previous balance of 4999.00 and a late payment charge of 500 and an interest of 126.38 and a service tax of 89.78 .
I am given to understand that the proceedings on the disputed amount is taking longer than expected and it has still not settled .
When i initially called up customer care of the 31st of december 2012 , the bank said they will be taking a minimum of 2 weeks to resolve the issue and now we are 3 months from the complaint and this is yet unsettled .

On the top of that the customer is being penalized with a late payment fees for a payment she has not done herself .The outcome of the late payment , service tax and interest rate , which i do not intend to pay is my card will be suspended .

Four months since the dispute occured and the bank is yet to do anything about it . The bank made me run between police stations without any prior information .
The Bank has no idea in which all cases the police take complaints and what is actual procedure for raising complains .The Police Station informed me that the complain needs to be submitted from the home address of the bank and not my billing address
So the outcome of this entire episode is i am the suffering customer receiving unending calls from customer care who does nothing about it except calling up and taking complains .
Please let me know what can i do or should do in this case and what all documents you need to book a case .