Standard Chartered — Merchant not verifying the signature while making transaction and Bank employees making abusive calls

Dear Sir/Madam,

I lost my card issued by Standard chartered banks and on receipt of SMS about a transaction immediately informed bank to stop the card usage. Wrote an information letter to nearest police station and submitted dispute form. Bank carried out investigation and sent me transaction slip signed by the person who got my lost card. Signature on the transaction slips are not mine. The merchant did not check the authenticity of the card holder and sold goods.

Bank is refusing to accept the fact that it is liability of merchant not the card holder is misuse has happened due to the fact that merchant ignored the laid down procedures of checking the signature on the signature panel of the card. My card was duly signed by me.

Now Bank employees are calling me continuously and using abusive language. Also threatening me to send my name to Credit Bureau.

I am currently writing to them on the matter and also trying to find our whose onus is this as per laid down rules and procedures.

Request your guidance on the matter.

Thanks and Regards

Anugrah Shukla
[protected]@hotmail.com