[Resolved]  State Bank of India — Loan Arrangement Letter does not have clarity

Address:

Bangalore, Karnataka

SBI Branch manager or RACPC (SBI, Head Office) does not have clarity of any rules or information. They will misguide the customer initialy and afterwards they will turn from theeir statement.

I had availed loan in March, 2011. They had told that SBI will charge fixed interest rate for 3 years. Now after 10 months, SBI is telling there is no fixed interest rate for me. But they have not given any mail or post.

SBI Sanction/ Arrangement letter has lot of ambiguity. As per Sanction/ Arrangement letter I should avail fixed interset rate. They had mail me also which showing fixed ineterset rate. But they have modified my Sanction/ Arrangement lettert by hand written (which shows ambiguity). SBI told that as per hand wriiten statement i have to pay more.

And they have asked to deposit the amount of Rs. 10,085 through phone call. The are not giving any written information.

Kindly help...