[Resolved]  State Bank of India — Education loan pending for three months

Address:

Bhopal, Madhya Pradesh

Dear Sir/Madam,

Its very frustrating and disappointing. After three months of follow up with the SBI, I come to know that SBI is not satisfied with the collateral now and would need another property for my education loan of 20 lacks. I am shocked with the unkind and irresponsible behavior from the SBI, the India’s largest bank! Around two and half months back I apply for education loan of 20 lacks through SBI employee Amit Sharma ([protected]). I showed them 3 properties and he selected 1 out of them for mortgage. Since then I have been intermittently informed by Amit Sharma that my file is on process and I would get the loan sanctioned in 10-15 days. In between he asked us to provide some documents related to collateral and we provided him the same.

Some 15 days back he informed me that Advocate Himanshu Gupta seems to be reluctant to clear the property and I should meet him personally to get the list of all document needed to clear the property so we can speed up the process. Then, I went to meet Himanshu Gupta last week, but I am shocked the way he behaved with me. He didn’t even talk to me properly and ask me to go to SBI for any query.

Then I sent a mail to dgm.[protected]@sbi.co.in first time on 22nd June and received call from Mr. Shukla (Chief Manager, RACPC Bhopal). He asked me to come to his office. On 28th June, I went to his office and he spoke to Himanshu Gupta in front of me. That time Himanshu Gupta didn’t raise any concern and told him to send the file for verification, but again on 31st may he rejected the file asking 3-4 more documents. If I am correct this is the third time he rejected the file asking more documents. WHY HIMANSHU GUPTA DIDN’T PROVIDE THE LIST OF DOCUMENTS THE FIRST TIME HE CHECKED THE COLLATERALS PAPERS INSTEAD OF ASKING 2-3 DOCUMENTS EVERY TIME HE RECIEVES THE FILE IN THREE MONTHS??

Now I spoke to Amit Sharma and he asked me to check with Mr. Shukla. Then I spoke to Shukla and he asked me to check with Mr. Khare (RACPC Bhopal). Finally Mr. Khare said it’s disappointing and he will take care that this should not happen with any other client in future. But what about me now??? Then I spoke to RM Bhopal (forget his name, the contact number is [protected]) and he asked me if I have another property. After around 75 days SBI asked me for another property and the time when I am about to leave to US!!!!

I have visa interview next week and I have to leave to US around 20th June. If I knew that I would get this kind of treatment from SBI, I would not have applied for loan in SBI in the first place. I find lot of communication gaps among internal employee and they keep blaming each other. Nobody is willing to talk to you to give you the exact status of your file. Overall it’s the worst experience of my life.

Can you do something so the prospective students will not face the same issue again?

Thanks

Regards,
Ankit Jain