[Resolved]  State Bank of India — DOUBLE DEDUCTION FOR PURCHASE BY DEBIT CARD PAYMENT

I AM A SAVING A/C HOLDER IN STATE BANK OF INDIA, MULUND -E, MITHAGAR ROAD BRANCH. I HAVE NET BANKING AND DEBIT CARD FACILITY.

ON 27 TH OCTOBER, 2008 I HAVE PURCHASED A CHAIR WORTH RS. 3360 THROUGH DEBIT CARD. WHEN I VIEWED MY A/C NEXT DAY THERE WAS DOUBLE DEDUCTION FROM MY A/C. ON NOVEMBER 8TH, 2008 I LODGED COMPLAINT WITH THE BRANCH OFFICER IN WRITING GIVING HIM ALL COPIES OF TRANSACTION AND ALSO COPIES OF SUPPLIER BANK RECORD(HDFC BANK).
TILL TODAY THERE IS NO REPLY. ALL I GET REPLY FROM MY BRACNH IS THAT WE HAVE NOT RECIEVED ANY COMMUNICATION FROM BANGLORE BRANCH. MY REPEATED VISITS ARE FAILURES. I TRIED THEIR BANGLORE BRANCH HELPLINE BUT IT COMES ALWAYS BUSY.I HAVE TRIED THEIR GRIEVANCE CELL NOS 26445532, 26445533 BUT GET THE REPLY THAT THIS NUMBER IS WRONG.