State Bank of India — Internet Banking ID/Password not given in 3 months.

I have been a customer of State Bank of India since last 10 years. Recently I applied for Net banking Id and password and I was asked to come in THREE days between 10:30 am and 12 noon. I was surprised by the efficiency of the bank and thanked them. But even after THREE months I have not received my id and password. As the case is, the officer who gives id and password to net banking customers is never present at his seat during this time frame. And if one meets him after 12 noon he just flatly refuses to give id/passwords and rudely asks to come between 10:30 am and 12 noon.