State Bank of India — FAMILY DEFENCE PENSION IS STOPPED

I am Mahadevi Ramappa Patil (W/O Late Shri Ramappa Bhimappa Patil, Ex Havildar –ORA died on 15th October 2004 due to heart attack. He was drawing pension from State Bank of India, Branch Code 5620, JALAPIR ROAD, RAIBAG, Karnataka.
1. I requested for family pension to AMC, Lucknow intimating my husband’s demise and I was been sanctioned family pension and pension started getting credited to my account since Nov 2004.
2. My mother in law (Parvati Bhimappa Patil) filed a court case (Temporary Injunction) to obtain share from my husband’s income. Due to which bank did not pay me the balance amount available in my husband’s SB account. And still it is with the bank only.
3. Every year in the month of Sep /or Oct /or Nov I have been submitting the LIFE CERTIFICATE TO BRANCH.
4. On Dec 20, 2008 Court ordered that Temporary Injunction on Pension is vacated completely.
5. On 01 January 2009, I went to the bank and submitted a request letter to bank with Original Court Order for releasing the pension at the earliest. I and my two children are starving as this is the only source of income.
6. I followed up with Raibag branch after 20 days about the pension status, they said they have sent the pension papers and file to CPPC Office, Bangalore.
7. I kept following up with Raibag branch again every week asking the pension status, they said ‘we have not heard anything from CPPC Office, Bangalore.’
8. I went personally to CPPC Office, Bangalore; they informed me that they have not received any pension papers or file related to me from Raibag branch.
9. I informed the same to Raibag branch, and kept requesting for doing the needful for me. I visited the branch personally and told that CPPC Bangalore office has not received any file related to my pension.
10. Raibag Branch Manager asked me to contact Army Pension head office and ask to release the pension.
11. I contacted Army Pension Office, Allahabad – they told me that they have not stopped the pension from their end. They asked me to contact the concern SBI Branch only. Army Pension Officer wrote a letter to SBI, Raibag branch Manager asking why the pension has been stopped which also went unanswered by the branch manger.
12. Branch Manager, Raibag asked me to co-operate till year end work get over. I extended my full co-operation to the branch manger. And after the year end I contacted the branch again and asked about the status. I got only one answer till 15th April 2009 that we are looking into the problem.
13. I contacted the Raibag, Branch again on 20th April 2009, I was told that Pension File is missing and they also do not have the copy.

I HAVE BEEN STRUGGLING WITH LIFE WITHOUT ANY INCOME SINCE 2004. NOW AFTER 4.5 YEARS COURT HAS RELEASE MY PENSION, STATE BANK IS NOT RELEASING MY PENSION. STATE BANK OF INDIA, RAIBAG IS NOT EVEN GIVING ME EXACT INFORMATION ABOUT WHERE AND WHAT IS THE PROBLEM.
I HAVE BEEN FOLLOWING UP WITH STATE BANK OF INDIA, CPPC BANGALORE, SINCE 01 JANUARY 2009. HOW MUCH TIME IS REQUIRED TO UNDERSTAND THE PROBLEM AND SOLVE THIS?
I HAVE BEEN SUBMITTING THE LIFE CERTIFICATE TO THE BANK EVERY YEAR. DUE TO THIS STOPPAGE OF FAMILY PENSION I AM FACING FINANCIAL CRISIS. I HAVE TWO CHILDREN TO LOOK AFTER.
I HAVE SPOKEN TO ARMY RECORDS OFFICE, THEY SAY THAT WE HAVE NOT STOPPED THIS PENSION. THEY HAVE ASKED ME TO CONTACT STATE BANK ONLY.
I have written complaint before also, but I could not get any response. Please let me know why my family pension is stopped. Please do the needful and release the pension.
I beg you to help me to get my pension and do the needful at the earliest. I will be grateful to you in this regard.