State Bank of India — cash not dispensed ATM debit

My acccount is in SBI INS Chilka branch code-7488.On 10 March 2009, I was making a transaction of 2000 Rs from the ATM of station road Ara branch code-1213.I didn't get cash but account shows debit of 2000 Rs.I have sent complaint to SBI INS Chilka branch code-7488 and SBI station road Ara branch code-1213, SBI coustmer care Bhubneswar.But they are not taking any action to credit of amount in my account.