[Resolved] State Bank of India — Unwarranted charges for Passbook printing at non-home branch
With introduction of core banking solutions at State Bank of India branches, an account holder can operate his account from any branch in his city. For this service at non-home branch, certain reasonable charges are understandable. However, State Bank has not charged anything for the following 3 services which is welcome. (1) You can withdraw or deposit cash up to Rs. 25, 000/- free of cost. (2) Cheque/DD etc of any amount can be deposited for clearance free of charge within the city (3) Cheque of Rs. 20, 000/- can be deposited for clearance free of charge between two different cities. The above facilities are free of charge and we are thankful to SBI for the same.
But I fail to understand the charges of Rs. 10/- levied for Passbook updation per occasion at non-home branch. After carrying out the above free of charge activities at the non-home branch, does the SBI expect the account holder to go back to his parent branch for passbook updation? This is illogical, arbritrary and shfows lack of common sence.
I would like to request the SBI Authority to withdraw the Rs.10/- charge of Passbook updation forthwith to retain its good image.
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Aug 14, 2020Complaint marked as Resolved