[Resolved]  State Bank of India — regarding loss of sbi card

Sir,
With due respect I want to state that I have lost my SBI Credit Card [protected] during the journey between Jodhpur to Delhi sarai rohilla. For this theft I have communicated an E-mail on 05 Aug 2009 at 9.51( Annexure 1 ) AM requesting to deactivate my SBI credit card simultaneously I have received a system generated response to acknowledge the receipt of email on 5 Aug 09 at 10 AM.(ANNEXURE -2)

I have also received an E-mail on 6 aug 09 at 15.45 PM ( Annexure 3 ) informing me that I have an outstanding amount Rs. 982.23 to be paid and my card had been deactivated. But after seeing my credit card statement on Internet I was socked that an outstanding amount of Rs. 14, 182.23 is being displayed.
It is a great matter of concern that if my card was deactivated and an amount of Rs. 982.23 was there at the time of deactivation how this amount have raised up.

I am sorry to inform you that I am responsible only for Rs. 982.23 and myself is not responsible for other payments, which I have not made. You may verify the amount at the seeing my signature and any other proofs required. In this context RBI has issued new instruction regarding credit card purchase/user firm should check photo identity proof, signature of cardholder etc.

Therefore you are requested to kindly delete the amount except Rs. 982.23 from my statement.

Thanking you.

Yours faithfully
( P.K.Tiwari )


Annexure – 1

1. SBI CARD No. [protected]

DEAR Sir,
I lost my atm and sbi credit card in last night in train from Jodhpur to Delhi please block my card, my name is pawan kumar tiwari, my date of birth is 05/07/1965 my mother name is Smt. Vidhya, my mobile no. [protected], my address pawan Kumar tiwari ( P.K.Tiwari) Asstt.Finance & Accounts Officer, Central Arid Zone Research Institute ( CAZRI ) Jodhpur (raj.) I not clear my card no. old or new SBI CARD No. [protected] please block my card immediate and help me. last tranction is M/s Vishal Megha mart 988/- please inform me on mobile no. [protected].

Thanks
Yours
P.K.Tiwari

AF&AO



ANNEXURE –2
Date: Wed, 05 Aug 2009 10:00:16 IST

Dear Sir / Madam,

Thank you for writing to SBI Card.
This is a system-generated response to acknowledge receipt of your e-mail. The subject

line contains the reference number allotted to your e-mail. This interaction is being tracked

through the above reference number and we request you not to change the subject line in

future correspondence. We shall revert to you with in 3 working days.

In case your query requires further investigation and takes a longer time, we will keep you

informed on the time required for resolution.

We would request you to mention your SBI Credit Card Account / Card number and present contact number in all your correspondence to enable us to process your request at the earliest.

Assuring you of our best services at all times.

Warm Regards,







ANNEXURE –3
Dear Mr. Tiwari,

This is with reference to your communication dated August 05, 2009 regarding your SBI card account.

We would like to inform you that on receipt of your request dated August 05 2009, your SBI card was deactivated by us. Please advice us regarding the reissue of the same.

Please be informed that as on date, your SBI card account has outstanding of Rs.982.23 payable to us.

We assure you the best services at all time.

In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.

Yours sincerely,

AVP- Customer Service

ANNEXURE –4
22.8.2009
Dear Sir
In response to your email dated 6.8.2009 I deposited Rs. 983.00 (against Rs. 982.23) By Cheque no. 47813 Dated 13.8.2009 but I recd. sms/ebill from sbi card outstanding Rs. 13, 159.23 my card already deactivated and after transaction I was socked that and outstanding amount, I am cardiac patient. I am sorry to inform you that I am responsible only for Rs. 982.23 already paid to you and myself is not responsible for other payments, which I have not made. You may verify the amount at the seeing my signature and any other proofs required. In this context RBI has issued new instruction regarding credit card purchase/user firm should check photo identity proof, signature of cardholder etc.
Therefore you are requested to kindly delete the amount except Rs. 982.23 from my statement. Help to cardiac patient/reduce my stress.


Thanking you.

Yours faithfully

P.K.Tiwari


On Thu, 06 Aug 2009 16:45:59 +0530 wrote

Dear Mr. Tiwari,

This is with reference to your communication dated August 05, 2009 regarding your SBI card account.

We would like to inform you that on receipt of your request dated August 05 2009, your SBI card was deactivated by us. Please advice us regarding the reissue of the same.

Please be informed that as on date, your SBI card account has outstanding of Rs.982.23 payable to us.

We assure you the best services at all time.

In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.

Yours sincerely,

AVP- Customer Service