[Resolved]  State Bank of India — Credit card blocked on account of Annul charges without information

Dear Mr. Jain

I have been using SBI Credit Card No.[protected] valid upto 09/10 for the last almost 10 years. Only first time when I applied for card, SBI Credit card divn charged entry fee of Rs.250/- first time, after that I have never been asked for annual charges. Unfortunately, in the start of Year 2009 Rs.500.00 towards Annual Charges imposed on my card. When I contacted Customer Care Centre, first of all the lady picked up the phone was reluctant about annual charges. But finally she understood the matter and annual charges was reversed back and I have been communicated vide sms msg dt.30.11.2008, content of msg 'Dear Customer as per your request we have processed reversal of Rs.500.00 towards annul fee on your card". But I came to know that my card has been block, when I did shopping and at the time payment, there was message "this is pick up card". When enquired again with Customer Care, I have been told that my card is cancelled on my request.I do not understand how come SBI CREDIT CARD customer care records the statement which customer never requested for. And if I have requested for cancellation of card then why message of reversal sent to me instead of sending the message that annual fee can not be reversed and card is being cancelled on account of non payment of annual fee.

I am really failed to understand that a repute Bank can do this kind of practice with their valued customer. Moreover, long customer relationship was also not considered. This practice was done, when most of the Banks are not charging any annul fee and offering Credit Card as free of cost.

Moreover, I never requested for stopping credit card and my request was only for reversal of Annul Fee which was imposed first time even i was using card since last so many years.
Regards
NC Bhardwaj
[protected]