[Resolved]  State Bank of India — Harressment by collection Agency - m/s Secure debt management

I have credit card of SBI opened in 2004 and now it got cancelled due to non-payment. In fact earlier 3 years I used to pay my minimum about on time and since last one year I am suffering from medical problems such as blood pressure and spondelysis and due to this I could not pay to SBI my minimum dues, however whatever is possible I am paying them. Nowadays I am reeceiving several harrasing calls from collection agency ladies and they are speaking so rudly that you will be punished by the court and we will make you to make the payment. I would not have such expections from reputed banking institution like SBI card they hired such kind of illeterate, uneducated people who doesnt have manneers to talk. there is a one lady who put me under termendous tensions which caused to me high blood pressure in last month and I got admitted. I have all my medical documents with me and my treatment is going on with the cardialogist. Due to medical problem my expenses are high and I can not make payment in time. They are always giving threatening calls and my family is fully distrubed because of this.

Can somebody advise me on this.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear SBI Customer Care Executive

I have a SBI credit card. I had made an payment (Euro 150) to an international agency through my card for my friend help.
I have given the credit card number to the foriegn agency and an autharization form to deduct only Euro 150/--. He deducted Euro 150/--, it is ok.

Since I do not belive on that foriegn agency, therefore I wish to ensure that no further use of my credit card by that agency.

Kindly tell me what steps I should take so that no further transactions can be made by that foreign agency.

I wish a perfect secure option (zero tolrance) so that there should not be any chance for foreign agency.

regards

Dr. Vandana Dixit

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