[Resolved]  State Bank of India — Credit Card No.[protected]

10th Reminder ( 09/10/2009 )
To, 06th Nov, 2008
Customer Service Department
SBI Card
Kolkata.


Ref: Credit Card No.[protected]


Dear Sir/Madam,

Reg : Late fees reversal and surrender of credit card as well as close my account

With reference to above card number and regarding the captioned subject, I herewith draw your kind attention to the fact that even after several reminders to your customer service personnel over your help line for almost over five months and their regular assurances, I have still not received the papers regarding the acceptance of surrender of the captioned card after reversal of disputed charges levied thereon.

On 14/06/2008 around 6:35 P.M., I had a talk with your customer care person, Mr. Lakshman, and again on 20/06/2008 around 8:55PM with Mr. Bharat, over your help line regarding the issue, and after getting the assurance of reversal of charges and no further levy of late fees I paid Rs.700/- which got credited to my card account on 28/06/2008 as is reflected in my July, 2008 statement.

To my surprise, the statements from July, 2008 onwards till current month, the statement is being accumulated with the amount as late fee including the service tax applicable after being charged to my account every month.

Please be noted that as I have already opted for surrendering the card and informed to your help line person the very first day I called up, and then making the full payment after assurance, I shall not be held liable for defaulting the payment of the irrelevant charges for which the bills are raised by you till date.

As because all my requests fell on deaf ears and turned futile, I herewith direct you to reverse the entire charges with service tax levied by you to my account over several months due to your inefficient handling of the matter.

Further, please note that I am not obliged to pay any debits arising on my card statement since from July, 2008 onwards. (This fact was also informed to your Help Line person over phone).

Thanking you in anticipation.

Yours faithfully,
Koushik Banerjee

Note : Pls stop sending me mail and regarding dues.
Last time I am talking with Mr. Shekhar ( month of February 2009 )
8th reminders send to Mr. Sumit Debnath at Fortuna building at KOLKATA (month of April 2009)

Reminder 1) 15.08.2008, 2) 25/10/2008, 3) 10.02.2009. 4) 16.02.2009 5) 06.03.2009 6) 12.03.2009, 7) 06/04/2009 8) 16/04/2009 9) 05/05/2009. 10) 09/10/2009













Further to the above several reminders please be noted that you have taken a coercive steps to recover the dues which are disputed due to you mistakes and repeated levy of charges not attributable to me.

This is to bring to your notice that your call centre persons are now harassing my family members for the fake dues. Please note that if such calls for recovery are continued from you end I will be forced to take hard steps to address my grievances to the higher authorities and for the consequences you will be held liable.

As you have played with my patience so long, I am in no mood to entertain your calls or your future fakely charged statements.

Your repeated calls to my residence have taken toll on my mother’s health as she is already bed ridden for several months due to her illness and injury. I once again ask you to reverse the amounts as asked in my previous several reminders which are still unanswered by you.



cc. RBI, grievance cell
cc. Awaaz
cc. SBI H.O.


Yours faithfully,
Koushik Banerjee

Note : Pls stop sending me mail and regarding dues.
Last time I am talking with Mr. Shekhar ( month of February 2009 )
8th reminders send to Mr. Sumit Debnath at Fortuna building at KOLKATA (month of April 2009)