[Resolved]  State Bank of India — DEDUCTION OF MONEY FROM SBI ATM WITHOUT GENERATING TKT

Hello
sir, on 01 APR 2010 I did an online transaction to purchase a E-ticket on 3201 PATNA LOKMANYA TILAK TERMINUS FROM PATNA TO LOKMANYA TILAK(LTT) BOARDING ON 16 APR 2010 AT PATNA. Unfortunately after the payment was made through SBI DEBIT CARD payment gateway AFTER A LONG PROCEESING the transaction timed out. However, the money was deducted from my debit card. AFTER VERIFYING THE STATUS SOON THE RESERVATION STATUS WAS SAME THAT IS RAC 6. AFTER SOME TIME I AGAIN SUBMITTED THE DETAILS FOR NEW TKT AND I RECEIVED IT. BUT THE PAYMENT WAS DEDUCTED TWICE BY MY SBI PERSONAL BANKING BRANCH NEW DELHI PARLIAMENT STREET.

I have checked from my bank that both times my money was deducted but ticket was not generated.This is really embarrassing situation and IRCTC is expected to help me at the earliest

thanks
NIRAJ KUMAR
[protected](DELHI)
[protected]
[protected]@rediffmail.com
Details of the ticket that was generated:

Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 3201/RJPB CLA EXP Date of Journey:[protected]
Class: 3A Date Of Boarding:16/4/2010
From: PATNA JN(PNBE) To : LOKMANYATILAK T(LTT)
Boarding PATNA JN(PNBE) Resv Upto: LOKMANYATILAK T(LTT)
Distance: 1713 KM
Coach No/Seat No:
/ 0000/
Adult: 1Child: 0
Total Fare: Rs. 1233.0 Scheduled Departure: 23:55

Details of Passengers
SNO. Name Age Sex
1

NIRAJ KUMAR

031

Male
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

SIR,
REG. DEDUCATION OF RS. 4000/- WITHOUT RECEIVING THE CASH FROM ATM MACHINE NO.S10A[protected] SITUATED AT THANA ROAD, ( O/SIDE STATE BANK OF INDIA-MUKERIAN)
ON DATED 20.11.2010 AT ABOUT 3-02P.M, , , , , , , , , , , , , , , BANK DENIED TO ADJUST THE CASH VIDE MY REQUEST NO.AT[protected] (SMS MSG.) FROM ATM 567676 ON DATED[protected]

ON DATED 20TH NOV. I WANT TO GET THE CASH FROM ATM MACHINE NO. S10A[protected] AT ABOUT 3-05PM . BUT AFTER ITS PROCESSING THE MACHINES DISPLAY THE STATUS THE '
' REQUEST TIMED OUT ' AND NO CASH HAS BEEN CAME OUT. THEN I OPERATE THE 2ND ATM MACHINE (s10F1545002) AT 15:07 PM AND RECEIVED A SUM OF RS.4000/- AND MY BALANCE HAS BEEN LESS DOUBLE TIME 4000/- I.E. 8000/- AND THEN I AWARE AND RE-CHECK MY BALANCE FROM THE ATM MACH. . MY BALANCE GOT LESS AND TILL DATE NO CASH HAS BEEN ADJUSTED BY THE BANK IN MY A/C. NO. [protected]. I AM MUCH WORRIED ., PLZ. DO SOME THING AND GIVE ME PROPER JUSTICE. TILL DATE I.E.02/12/2010 NO CASH HAS BEEN ADJUSTED IN MY SB A/C. IT IS A VERY VERY SERIOUS MATTER FOR ME.
I HOPE YOU WILL CONSIDER MY GENUINE REQUEST AT AN EARLIEST.

SANJEEV LOOMBA
[protected] MUKERIAN (PUNJAB)

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