[Resolved]  State Bank of India — TELEX/SWIFT TRANSFER

Dear Sirs,

My name is Noushad K. Aliyar, from India, working in Maldives. I have got an account with State Bank of India, Male’ Maldives). I was keep sending money through SBI for last 4 years. Yesterday ( 17th January 2011) I have submitted a TT (Telex/Swift Transfer ) application form through their “application Drop Box” at the Bank at 11.30 am for Usd.1000.00; For transferring money from my account to India (SBI, Perumbavoor Branch, Ernakulum District, Kerala, India.).

When I checked my Account yesterday (17th January 2011) at 5pm it was not transferred. Again today (18th January 2011) morning when I checked my account I found that Usd.500.00 only transferred on 18th January 2011. When I called up the bank, one of the officials told me that due to the shortage o[censored]S dollars today onwards the maximum limit for TT is USD.500.00 from an account per month.

I told him I do understand the situation but I have applied on 17th January, 2011 by 11.30 am, and I have asked whether they can transfer the remaining US Dollars of 500.00 tomorrow (19th January), since in my TT application form I have mentioned for US dollar 1000.00, but he told that is not possible and they have made correction on my application from US dollar .1000.00 to US dollar .500.00.

My complaints are:-

1. If they have decided the maximum limit for Transfer on 18th January to US dollar.500.00, what happened to my application submitted on 17th January 2011? (banks website says maximum limit is US dollars 1000.00 on 18th January 2011 (http://sbimaldives.com/index.aspx?ID=11)
2. Do the Bank Officials have the right to alter or make correction on a customers TT application without informing the customer or with out the consent from the customer. (I have signed two places in the application, with address, phone no. etc.).
3. Does the bank have the right to Transfer the money from my account to an account that I was not requested/applied with out my consent.



Thanking you,

Noushad K aliyar
Clique College, Male, Maldives
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