[Resolved]  State Bank of India — Non receipt of statements and charges for making late payments

Dear Sir,
I am a SBI Credit Gold Card Holder with card number: [protected] and a banker by profession.It's been more than an year now that i have registered with SBI Credit card that i have not been recieving the statements neither physically nor through e-mail, which i think is the integral responsibility of the department to send to its customer, because of which i am unable to track the payments to be made and the date of payment, because of which everytime i had to bear a late payment and interest charge.Everytime, i called the call centre or was contacted by the collection agent/executive, i was assured that if i make the minimum amount due payment i would be able to save on my interest charge and the said statement problem would be solved from the next time. I had contacted more than 50 staff members including the call centre exec. but always a false commitment was made to me.Would request you to take a strict action them and get the chgs reversed. I am willing to make the payments as i have been doing for since the starting but have stopped doing so when i was pissed off with them.
I would also like to claim an appropriate damage for the unnecessary mental harassement that i have been going through all these months.

regards
Nitin Avasthi
[protected]