[Resolved]  State Bank of India — Cash Withdrawal from ATM

Address:

Thanjavur, Tamil Nadu

Sir,

I went to withdraw cash 3000 from STATE BANK ATM in Thiruvarur on 30th October 2012 when i tried to withdraw the transaction was completed but i did not get the cash from the ATM. I again checked my balance, the amount 3000 was debited from my account. I made a complaint in STATE BANK - Kumbakonam (Home Branch), They are not accepting the mistake and they claim that we took the money and the machine won't make mistakes. We requested for video evidence and they said it will cost 15000 Rs to pull up the video which they cannot do. We also raised a complaint in SBI Customer grievances they are not responding properly. Complaint Ticket No. AT[protected]. Please do the necessary action against the issue.

Regards,
Sivasankaran

Mobile No.
+[protected]