[Resolved]  State Bank of India — casual attitude towards grievances

Address:

Khordha, Odisha

on 12/05/2012 i was to travel from Bhubaneswar to New Delhi by train no. 12815 Nandan Kanan Exp. and the scheduled departure of the train was 12:30. at about 12:00 hrs i went to the ATM situated near to the railway station Bhubaneswar which was of Corp. Bank to withdraw a sum of Rs. 300/- for my travel expense. i placed my ATM card no. [protected] and processed for withdraw Rs.300/-. But the transaction was rejected with a response code# 0070. i thought the ATM not carrying money and when the ATM asked for another transaction i cancelled it with an intense to withdraw money from any other ATM. But i didn't get my card back and it was blocked inside the ATM Kiosk. Fortunately a person reached the ATM conversing with some one in mobile phone. i asked him about the guard so he asked me what happened? i briefed him about the transaction and about the blocked card, then he said that he is the maintenance staff of the ATM Kiosk. i request him to get my card back but he denied my saying that action is out of his limits. so i asked him about the another option as i was to board a train departing at 12:30 hrs. he immediately make a phone call to a bank staff and the staff reached the ATM within 2 to 3 minutes. he opened the kiosk and told that yes there is card blocked inside. i bagged them to give my card back as i have to board a train but they denied me and direct me to go to the bank and to get it back we are sending the to the bank. i asked them about the address of the bank so they told me that bank is adjacent to the ATM (about 15 to 20 yards away). at about 12:10 hrs i rushed to the bank immediately and meet the dealing officer of ATMs. i briefed them all about the incident occurred with me and also i make him aware about my travel. they told me when the card will reach we will see. again i make him aware about my boarding the train at about 12:30. i was quite relaxed the still there is 15 minutes in hand. but i waited till 12:30 hrs but my blocked card didn't reach the bank which is not far then 15 yards after i bagged before them and my compelling situation and i produced my identity. not even they made any efforts to help me to get my card back. they were having 20 minutes within in which i could have completed all the formalities if they have to get my card back. i was not having any cash with me but any how i have was to board the train. they didn't respected my request and after being the ATM kiosk in the close vicinity why did the bank staff neglected me due to which i have to travel without money and in hunger. the staff of CorpBank bank situated near to the railway station Bhubaneswar may be directed to send my ATM card no. [protected] to my registered home address and suitable action may also be taken against the irresponsible bank staffs please.