[Resolved]  State Bank of India Credit Card — Money collected using auto credit despite payment made and not returned for 22 days

Address:

Karnataka

This is with regard to payments against my credit card. I had made a payment for Rs 230,000 on 23 May 2012 through HDFC online netbanking reference number[protected]. On 4 June 2012, there was an ECS amount of Rs 222,149.37 against reference number[protected] towards the full amount of the bill despite the amount being paid on 23 May 2012.

It appears like the payments have come twice and a request was raised on 4 June to reverse the amount. Despite repeated requests and reminders to feedback.[protected]@ge.com and the Vice President Divya Dhody ([protected]@ge.com), payments were not returned. A call was made to forward the PAN copy which was emailed to [protected]@ge.com on June 19, 2012. It seemed like this was never forwarded to the required individuals to resolve. It is the 26 June 2012 and the payment has still not been made.

The latest case ID is CaseID=[protected].

I am wondering if customers fail to pay even for 1 day, interest rates o[censored]pto 2% are charged to the full amount outstanding. In my case, when a wrong payment is auto collected, there is a poor attitude in resolving the issue. This is very unfortunate.