[Resolved]  State Bank of India Credit Card — NON-RECEIPT OF CASH UNDER CASH BACK OFFER

Address:

Mumbai City, Maharashtra

Sir,
I am having two credit cards offered by State Bank of India. One normal VISA card another IRCTC card.I received one offer letter during the month of from SBI stating that I would get 2% cash on every purchase through my card. This offer was valid from May 15, 2011 to July 15, 2011. I recd one more letter from SBI in the month of July 2011 offering 5% cash back on every purchase during the period July 15, 2011 to September 15, 2011.
During these period I made purchase through credit over Rs.35000/- but I never recd a single paisa cash back from SBI. I contacted SBI help desk. They were not having record regarding cash back offer. They asked for scanned copies of the letter. I sent scanned copies of letters also. They took nearly two months to reply. Now, they are telling that this offer was not applicable for my VISA credit card rather it was valid for IRCTC card through which I have not made any purchase. This condition was not mentioned in the letter. When I pointed out that it was not mentioned in the letter, hence it should be applicable for all the cards. Finally they told that they will refer will this matter to their higher authority and reply soon. But more than 2 weeks over they never contacted me.
Now, I request you to please help me and get my problem solved.I am also attaching scanned copies of said letters.