[Resolved]  State Bank of India — Delay in Education Loan

Address:

Rangareddy, Andhra Pradesh

Dear Sir,

I had applied for an education loan (File No. 78809) for Rs.7,50,000/- from SBI, M.G.Road branch, Secunderabad (Branch Code 3032) on 18th July, 2012. After submitting the file, the branch manager had called me for resubmitting the form because the loan application form (Booklet) was old and RACPC, R.P.Road, Secunderabad asked for filling out the new form. I re-filled the form and submitted the revised set of documents within an hour.

I had been following up with the manager of the M.G.Road branch consistently, and he said that he was looking into the matter himself and will intimate me once any update was available.

I am leaving for my studies to UK on 19th August, 2012 and still there was no update from SBI. I personally went to the branch to check for updates, but the manager had left for vacation and his colleagues reported he would arrive on 27th August, 2012. They even asked me to go visit RACPC center and enquire there. I did the same, but upon enquiring I found that the file itself was not received by the RACPC dept. It was shocking! They searched every possible place for the file, but never found it. When asked them for a solution, they blatantly replied that it is not their responsibility to track the files. It is the responsibility of the branch to make sure they drop the file in a drop box. I called up the manager from there itself and asked him for explanation, but even he replied that once he dropped the file in the drop box, it is none of his responsibility.

It is shocking to know that such a big national bank cannot even track a file and show irresponsibility in their behaviour.

Any suggestions or help would be appreciated on this matter.

Alay Mehta