[Resolved]  State Bank of India — Blocking a card where they owe money

Address:

Delhi

I am just another user of (no so productive or useful or helpful) SBI bank. For some unknown and stupid reason I choose to have a SBI Credit card and have been paying the price for that mistake for last two month if not more.



I had some fraudulent transaction done on my account about 3-4 months ago and after chasing and following up and filing dispute cases I finally managed to get the money back on my card and now even though a new card has been issued for last two months with one excuse or the other I haven’t been allowed to use my card. First it was new card and I was told it would take 10 to 14 days to get it activated, then when that didn’t work I called again and was told cause my address wasn’t verified, which is very surprising case for last two years I have been receiving my statements and all other correspondence on this address, anyway I confirmed the address again and was assured card will be unblocked with-in 7 days, as this for sure didn’t not happen I called again and this time there was another story that my land line number for my house is not mentioned on account, so I provided that and was again assured that card will be unblocked within 4-7 days. Again this didn’t happen and I called again on 22 July and this time I was told that for some reason my home address again is not verified when I lost my cool and argued about this they told me sorry it’s not home address it’s work address. I was passed around to 6 different people during a call that lasted over 2.5 hours.



I can’t be blamed to think that this all is being done cause SBI bank owe me money rather than other way round. Cause god forbid if I or for that matter any individual would have owed money to the bank, your goons would have stuck their hand down my throat to get that money out. If someone owes you guys money you charge interest, what do you do if you owe people like us money. I am sure not interest is payable as per your terms and conditions.



I just want my money back and don’t want to have any association with such an institute ever again. And would make sure everyone in my circle would know what kind of bank and services SBI has. I have two other credit cards with over 2 lac limit on each and never have ever faced any problems like these may be cause they actually are professional banks and treat their clients as respected individuals. Please get my money back to me asap. That is all I want and stop using people’s money and faith in banks as an excuse to swindle them out of money.