[Resolved]  State Bank of India Demat Section — lost my shares given for demat

Sir,
I had given my ISPAT IND shares to SBI Demat section in SBI PBB Branch sansad marg N delhi in Oct 2008. These shares were sent to their Mumbai branch. As forms were not in order they sent to my foreign address in Nov 2008, with no intimation to me, their courrier service did not deliver these shares to me and I did not know about it till I return to India in Oct 2009. Since than I am fighting un successful bettle with SBI Demat to get my shares. They want me to provide surity with PAN Nos and form 16, which I can not produce being in USA.
In this circumstances what option I have to get duplicate shares
Your advice will be appreciated
Thank you
Ram Khatri