[Resolved]  State Bank of India — excess ATM fee collected

Address:

Chennai, Tamil Nadu

Madipackam, Chennai -91
Dated: 18yh August, 2012
From

V.Ramanandhan,
Jey Yes Glory, 718A-F2, Sixth Main Road,
Ramnagar Souith, Madipackam, Chennai-91

To

Branch Manager,
State bank of India,
Madipackamm Branch, Chennai -91.

Dear Sir,
Sub: Excess deduction of ATM Annual Fees from my SB account.
Ref: SB Account No [protected].

I am a Senior Citizen and a State Bank Account holder for over three decades right from Tiruchi BHEL Kailasapuram Branch. On my move to Chennai during 2008 I transferred my SB Account to your Branch. While transfer from Tiruchi to Madipackam I had problem in using the ATM card since it was issued by Tiruchi and finally I was issued fresh ATM card against the old one issued by Tiruchi from your branch and I have been operating that ATM card only.

During 2010 March 14th I found that an amount of Rs 50 was deducted twise from my SB account towards ATM Fees ( all Along I am under the impression that the card is issued free but I find a separate fee ( Hidden ) is collected towards that every year. Other banks are not collecting this amount from the customer) On my request letter to SBI dated[protected] the excess amount of Rs 50 was credited to my account on[protected]. I was told that by mistake they have deducted the excess amount towards the ATM card issued by Tiruchi also which is no longer used by me.

During 2011 I was surprised to note that again an amount of Rs 50 has been deducted twice from my SB account on[protected]towards ATM fees and when I approached I was asked to give a letter again for which till date there is no action and the excess amount deducted was not credited to my account till date.

Again in 2012 on[protected] an amount of Rs 100 was deducted twice from my SB account towards ATM fees for the Card which is not used by me. I am surprised that the ATM fee has been enhanced to Rs 100 with informing the customers.

I do not understand how the operation is done for the transactions made at your end for the letters issued by customer. Once a refund is made for the excess amount deducted in 2010 you could have rectified the flaw in your system to avoid future mistakes. This has not been done at your end. Now at least I expect you to correct the system and you will not ask me to give every year a letter to get me the excess deduction made from SB account

Yours truly,


( V.Ramanandhan )
Email Id: [protected]@gmail.com,
Cell [protected] Land Line [protected]