State Bank of India — How to know the Term Deposit details

Hi, I just want to know how to get the STDR and TDR through online banking when I have opened the tdr at the branch not online. Is it possible that i get all the details of fixed deposit and loan details online. I want to know the TDR number against which i have taken a loan as the branch is not willing to help me as they don't have the TDR leaflet against which I have taken the loan.despite that they are saying that I have already encashed the TDR against which I took the loan.
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Please suggest, how to get the information as I don't want this be inverted into a complaint .

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