[Resolved]  State Bank of India (Humayun Nagar Branch) — Provident Fund Amount not yet credited

Dear Sir,

Given below mails are correspondence from SBI Head Office and SBI Branch(Humayun Nagar) for my complaint.No action was taken seriously for my complaint.Requesting you to look in this matter and take action on SBI.

Regards
Mohammed Raheem





Atten: DGM Customer Manager,

After providing all details and contact No to your Chief Manager of SBI Humayun Nagar Branch.He is not able to check a single transaction in so many days.Reminding to all those who are concern with this complaint that legal action will be taken very soon.

Regards

Mohammed Raheem



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Hi,

Given below details forwarded on 26th September 2009.After providing all details does it take so many days to the Chief Manager of the SBI Bank to check single transaction. Take immediate action to look into this matter otherwise legal action will be taken.

Regards

Mohammed Raheem


[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Atten: Mr. Ravinder,

Reference to your email dated 11th September 2009 regarding my complaint, Find below as per your request the details of my account at SBI, Humayun Nagar along with the details of the cheque numbers, dates and amounts transferred by the PF department :



Name : Mohammed Abdul Raheem

Account No. : [protected]

Branch : State Bank of India (Humayun Nagar Branch)



Cheque No. : 441954

Date : 07/03/2006

Amount : 7,262 Indian Rupees



Cheque No. : 586209

Date : 07/03/2006

Amount : 3,075 Indian Rupees





Drawn Bank : State Bank of India , IBD, Koti



Note : As confirmed by the PF authorities the related cheques were cleared on 16/03/2006



The above mentioned are the complete details of the amount transferred and the cheques issued and cleared in my name. Please take immediate action to look into this matter.



Awaiting your prompt action and earliest reply.





[protected][protected][protected][protected][protected][protected][protected][pr...⇄

----- Forwarded Message ----
From: kasarla reddy <[protected]@yahoo.com>
To: [protected]@yahoo.com
Sent: Friday, 11 September, 2009 12:16:38 AM
Subject: complaint

Sri Mohammed Raheem,

I have recently joined as Chief Manager of SBI, Humayunnagar and I was shocked to know your email complaint that your problem is not solved even after 24 months of trying with our branch. I am really sorry for this and request you to give the under noted particulars as old staff have been transferred and I am not able to know the correct position:-
1) Your account No. 2) Cheque No., date, and amount
3) Drawn on which Bank and branch.

Id mubarak.
With regards,

Yours faithfully,
K.RAVINDER REDDY,
CHIEF MANAGER
been transferred






[protected][protected][protected][protected]

From: Tamim Sheikh <[protected]@yahoo.com>
To: dgmcustomer <dgm.[protected]@sbi.co.in>; [protected]@sbi.co.in
Cc: helpline.[protected]@sbi.co.in
Sent: Saturday, 19 September, 2009 12:45:26 AM
Subject: Re: Complaint Ticket Number : CC[protected]

Hi,

Its surprising that even after providing all the details there is no response from so called biggest bank of India.



I wanted to close this issue amicably but now it seems it high time I should initiate legal action against bank.




[protected][protected][protected][protected]

From: Tamim Sheikh <[protected]@yahoo.com>
To: HELPLINE <helpline.[protected]@sbi.co.in>
Cc: dgmcustomer <dgm.[protected]@sbi.co.in>; [protected]@sbi.co.in
Sent: Saturday, 5 September, 2009 1:27:24 PM
Subject: Re: Complaint Ticket Number : CC[protected]

Hi,

I'm available on [protected].

When can I expect call from Humayun Nagar branch manager.




[protected][protected][protected][protected]

From: HELPLINE <helpline.[protected]@sbi.co.in>
To: Tamim Sheikh <[protected]@yahoo.com>
Cc: dgmcustomer <dgm.[protected]@sbi.co.in>; [protected]@sbi.co.in
Sent: Tuesday, 1 September, 2009 2:47:09 AM
Subject: Re: Complaint Ticket Number : CC[protected]

Dear Sir/Madam,



Please refer to your mail dated 290809. The earlier mails received were duly forwarded to the branch concerned by marking a copy to thier controllers to do the needful. Since the branch fax is out of order, we forwarded the print out of chain of mails by fax to Shri P L N Murthy after talking to him, who was at Humayun Nagar branch as accountant for very long and presently at Osmangunj Branch ( after Humayun Nagar branch), as the Branch Manager of Humayun Nagar branch was not available when we tried to contact. To-day, we spoke to the Branch Manager concerned, who provides an interim reply to you and contact you over telephone also in this matter.





With regards

----- Original Message -----

From: Tamim Sheikh

To: dgm.[protected]@sbi.co.in ; helpline.[protected]@sbi.co.in

Sent: Saturday, August 29, 2009 9:26 PM

Subject: Complaint Ticket Number : CC[protected]



No wonder SBI's Head office customer service is so louzy like branch office.

Do you have anticipated date for closure of this issue ... or is it going to few more years for resolution ...




[protected][protected][protected][protected]

From: Tamim Sheikh <[protected]@yahoo.com>
To: dgm.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in
Sent: Friday, 28 August, 2009 3:46:47 PM
Subject: Re: Thank You for getting in touch with SBI

Please inform us the present status immediately,otherwise complaint will be forwarded to RBI as well as to media.




[protected][protected][protected][protected]

From: Tamim Sheikh <[protected]@yahoo.com>
To: dgm.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in
Sent: Thursday, 26 February, 2009 12:24:25 AM
Subject: Re: Re: Thank You for getting in touch with SBI

wow!!! If this is the response to Head Office, imagine how customers will be treated by the branch office.




[protected][protected][protected][protected]

From: "dgm.[protected]@sbi.co.in" <dgm.[protected]@sbi.co.in>
To: helpline.[protected]@sbi.co.in
Sent: Tuesday, 24 February, 2009 12:36:29 PM
Subject: Fw: Re: Thank You for getting in touch with SBI

LHO HYDERABAD

Please inform us the present status immediately



DGM SBI CSD CC MUMBAI

-----Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 02/24/2009 12:37PM -----

To: dgm.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in
From: Tamim Sheikh <[protected]@yahoo.com>
Date: 02/21/2009 04:50PM
Subject: Re: Thank You for getting in touch with SBI

Hyderabad LHO

Do youy have anticipated date for closure of this issue ... or is it going to few more years for resolution ...

will u guys care to reply







[protected][protected][protected][protected]

From: "dgm.[protected]@sbi.co.in" <dgm.[protected]@sbi.co..in>
To: helpline.[protected]@sbi.co.in
Cc: [protected]@yahoo.com
Sent: Tuesday, 17 February, 2009 6:13:35 PM
Subject: Fw: Thank You for getting in touch with SBI

Hyderabad LHO
Please attend to the grievance forwarded.. It relates to delay in tracing a PF cheque credit at your Humayunnagar Branch. The customer may be advised of the steps taken for redress. Please advise us when the grievance is redressed.
DGM, Customer Service
Corporate Centre, Mumbai

-----Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 02/17/2009 06:14PM -----

To: dgm.[protected]@sbi.co.in
From: Tamim Sheikh <[protected]@yahoo.com>
Date: 02/16/2009 08:43PM
Subject: Fw: Thank You for getting in touch with SBI

forwarding to you as mail to chairmansbi.[protected]@sbi.co.in bounced back.

Just by becoming hi-tech doesnt work one has to maintain it. No wonder SBI's customer service is so louzy.





----- Forwarded Message ----
From: Tamim Sheikh <[protected]@yahoo.com>
To: chairmansbi.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in
Sent: Monday, 16 February, 2009 8:34:00 PM
Subject: Fw: Thank You for getting in touch with SBI

Hi,

This is almost a month since I have raised complaint with SBI website with no response other than Complaint no. its Shocking to see how Indias largest PSU bank is operating and its so called Cutomer service. Do you really have a customer service department or is it just for name sake?

Also please note we have been following this issue with SBI Humayun nagar branch for nearly 24 months without any result. As always your staff is very rude and un co-operative.

This is really high time as we have been running from post to pillar in SBI just to get the details of Provident Fund transfer to my account. Although the cheque details and amount has been provided to humanyun nagar branch but they have failed to track the transaction so far. I knew the SBI staff are louzy but this height of louziness where its almost 2 years and they are still tracking the transaction. Is it so difficult to track a single transaction? Or Is it that the amount is encashed by someone with the bank?

The behaviour of SBI staff is very un-ethical and un-professional in dealing this case.

I fail to understand as to the transaction details are missing with SBI whereas the same is available at Provident fund office. Please note the same information (cheque No and amount ) was provided to concerned SBI staff.

I see this a a potential fraud with the involvement of SBI staff and in absence of proper response from SBI , I'll be forced to initiate legal action against SBI and its staff at Humanyun Nagar branch and put the whole story into media.

Hope , person of your claibre will respond immediately and will initiate action for resolution of this issue and not behave un professionally like your other Bank staff.

Thanks and Regards

Mohammad Raheem






----- Forwarded Message ----
From: "complaints.[protected]@sbi.co.in" <complaints.[protected]@sbi.co.in>
To: [protected]@yahoo.com
Cc: complaints.[protected]@sbi.co.in
Sent: Wednesday, 21 January, 2009 1:04:35 PM
Subject: Thank You for getting in touch with SBI

THANK YOU FOR GETTING IN TOUCH WITH SBI.

Your complaint has been forwarded to the concerned department for necessary action.
You will have a response from them shortly.

Your Complaint Ticket Number : CC[protected]
Email : helpline.[protected]@sbi.co.in



Regards,
CUSTOMER SERVICES TEAM