[Resolved]  State Bank of India — Holding my FD even after clearing the dues on credit card

Address:

Hyderabad, Andhra Pradesh

I have got a credit card on my fixed deposit of 2 Lakhs. Now when i went to bank and asked for my 2 lakhs FD they said that it is linked with my credit card and have to close that before i ask for the FD. I obliged and went ahead and paid the dues on October 4th. Then I called up credit card department and said that i have closed my dues and asked them to issue me no balance letter and closure of my credit card. They said that my dues are not cleared yet even after showing the online proff. After 'n' number of attempts they said that i have to wait till they generate the statement as that is where they will see the dues and then only i can close my credit card. Even then there is another letter generated by branch saying that i have a balance of 9000/- when there was 0 balance. FD department again blocked after seeing this. Now FD department says that I have to get a closure letter from credit card department while my credit card department keep postponing things saying that wait for some more time.

I need MY MONEY very badly. After repeated attempts, everytime a new person picks up the call and have to explain the problem right from the scratch. Every person says that i have to wait. Its been more than a month and am still calling them up everyday..But all my calls are in vain.

I go to the bank and they route me to different number. If I call them, they ask me to wait. While its a pretty simple issue that credit card department have to send a letter to FD department saying that i dont have dues..I dont understand why the hell they are playing football with me..

Credit card number: [protected]
FD number: [protected] with Mehdipatnam branch

Thanks,
Very Annoyed customer of SBI