[Resolved]  State Bank of India, Johannesburg, Rosebank Branch — Laidback and callous attitude of SBI staff at SBI, Johannesburg, Rosebank branch

Hello

This is to lodge a complaint against the SBI staff members of Johannesburg, Rosebank branch.
The guys from the aforementioned branch don't respond to the emails and to make matters worse, they don't respond to the phone calls either!
The girl at the reception will not bother to answer the call and eventually when she does, she'll simply route the call to the concerned department without bothering to hold on to the line and re-route the call to another available person if the concerned person is unavailable/dozing off/chit-chatting with his fellow colleagues. Sometimes it feels like everybody is sleeping in SBI, Johannesburg!

These guys are having the easiest of jobs and yet they fail to take or respond to calls/emails. What is the girl at the reception meant for- to read newspapers?? I am sorry but that's the only thing I have seen her doing and that's probably why she doesn't respond! You make 20 calls and if you are lucky you might get answered once.

On a second thought, I feel it's not entirely the receptionist's fault. There is an old saying- Birds of a feather flock together. Maybe she is so used to seeing the callousness and laidback attitude of the SBI staff that she herself is set out to make a point!

Request you to please address this issue. Believe me, there are plenty of people (you search for one and you'll find one hundred) who are fuming at the SBI staff's behavior as i write this complaint.