[Resolved]  State Bank of India — non disbursement of money from ATM

Address:

Uttar Pradesh

following is the copy of complaint given to DGM customer care SBI which is self explanatory. The bank has not taken any suitable action to resolve the matter.



The DGM
Customer care
State Bank of India
dgm.[protected]@sbi.co.in.
SUB; Information report of heinous crime committed by SBI employees engaged in ATM cash handling at the ATM mentioned below.
Dear Sir
Please find below particulars of two cases where the money of account holders is looted by some of your employees engaged in handling cash at the below mentioned ATM.
This is a racket where many of your employees are involved. They take away the un disbursed cash and fabricate the record showing transaction was successful.
I CHALLENGE SBI TO PROVE THAT I RECEIVED THE MONEY.
I fail to understand that when I did not receive the money then how your records can show that the money was disbursed.
This has happened with two persons.
Case 1
Customer Information
Name of the customer: BHAGWAN DAS BINDAL
Account No. [protected]
H A L Branch, Kanpur
Debit Card / ATM Card No. [protected]
ATM Information
ATM ID/ Location: S1AN00824047/ Seema Poly Clinic Lal Bangla
Name of the ATM bank: SBI
Nature of the complaint
Amount requested for withdrawal Rs 20000/-
Amount actually disbursed at ATM Rs NIL
Amount to the Account debit Rs 20000/-
Date of Transaction Rs 23/ 06/ 2010
Time of transaction 7 AM aprox
Transaction No. 7419
Card capture by ATM no
Remarks
Regarding this application to SBI HAL Kanpur submitted twice with ticket no. AT[protected] and AT[protected]. But both the complaints are closed by branch manager saying that the transaction was successful.
Case 2
Customer Information
Name of the customer: S N TANDON
Account No. [protected]
H A L Branch, Kanpur
Debit Card / ATM Card No. [protected]
ATM Information
ATM ID/ Location, S1AN00824047/ Seema Poly Clinic Lal Bangla
Name of the ATM bank: SBI
Nature of the complaint
Amount requested for withdrawal Rs 20000/-
Amount actually disbursed at ATM Rs NIL
Amount to the Account debit Rs 20000/-
Date of Transaction Rs 23/ 07/ 2010
Time of transaction
Transaction No.
Card capture by ATM no
Remarks
Regarding this application to SBI HAL Kanpur submitted the complaints are closed by branch manager saying that the transaction was successful.

Please note that we are determined to go to any legal extent to recover our lost money and more importantly to expose this racket. This is our promise.
Please do take it seriously.
Mobile No. for contact;
Bhagwan das bindal; [protected]
Or
Parvesh Agrawal ([protected]) on behalf of Mr Bhagwan Das Bindal and Mr S N Tandon.

Parvesh Agrawal
[protected]