[Resolved]  State Bank of India — Deficiency in services Fraud in commitments

Address:

Maharashtra

Dear Sir / Madam,

Deficiency in services Fraud in commitments and selling the unauthorized products for illegal profit.

This has reference to the above.

I had been given the following offers by the SBI CRIDIT CARD PRIVILEGE CIRCLE.

1. One Polo Club wrist watch, (where in they claim MRP is 7000/- )
2. One side of air fare for any destinations in India.
3. 2 night and three days of stay in any of your listed hotels.

The above offer was available at the cost of 6600/-


1. I approached your team to check the authenticity of the wrist watch as the watch is well known brand across the map. I was shocked to see the quality of wrist watch for which I had been charged the aforesaid amount and taken aback to note that SBI credit card team privilege circle team denied / refused that there is no authorized dealer / store / distributor for branded watch and no warranty for the same, further argued that the same is mentioned in offer .

There is no serial no and modal no also mentioned over the same article.

2. I was promised to have one side air fare from MUMBAI to DELHI, which did not come under the plan. Since the team itself claim that , they record all the telcon but ultimately refused to provide the same.
.
This contradicts with my case. This clearly indicates the malafide intention of the Company to
misrepresent to the public at large just to sell and to make illegal profits at the expense of the
unwary customer/public.

If I would have visited to any of your listed hotels , I am confident that I would have not find the same.

This has caused me immense mental pressure and harassment as I am not able to concentrate on my work and I have lost precious business due to the same and have incurred a loss to the tune of nearly Rs.10,00,000/- (Rupees Ten Lacs Only), which I would have otherwise benefited by using the that time.

Kindly note that the above situation is against Good Marketing Practices (GMP) and against the
trade.

I expect the situation to be rectified immediately on the receipt of this letter, failing which, I will
be constrained to initiate appropriate legal action for claiming my fundamental rights under the
Constitution of India, the provisions of IPC and Consumer forum for the above loss and damages
at your costs and expenses which please note and further advertise the same in the press.

Thanking you,

Yours Sincerely,

Kunal Priyadarshi.