[Resolved] State Bank of India — Asking for 'minimum payment' to waive off Annual Fees on a Lifetime Free Credit Card!!

KapilArora

from Pune, Maharashtra

Address:

Pune, Maharashtra

After making all payments, I was charged an Annual Fee and a GST on that. On calling customer service, which, by the way, takes an age to connect, the executive was curt and non-empathetic (saying, as I have already repeated/told you twice already etc, saying this time I have waived off charges for you - as if he was doing me a favour!!).

Anyway, the point being, I was asked to make a payment of Rs.125/- to waive off an Annual Fee (and GST on that) for Rs.875/-!! WHY DO I NEED TO PAY RS.125 TO WAIVE OFF AN ANNUAL FEE ON A LIFTIME FREE CREDIT CARD?? And this is the case every year - i need to call and have these charges waived!

Apparently, I need to make another call (which means another 15 minutes to connect to customer service) to ask for SBI point of contact to handover card - I'd rather hand this back to them for lifetime free than keep it with me!

And you have the audacity to call yourselves the most prestigious brand?! for what - daylight thievery?!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Arpana Chauhan

from Gurgaon, Haryana

SBI — Waive off Payments

SBI Credit Card Complaints - O/S Payment
SBI Credit Card

Shri Manish Dewan
VP Customer Service
SBI Cards & Payments Services Pvt. Ltd.
DLF Infinity Towers, Tower C
12th Floor, Block 2,
Building 3, DLF Cyber City
Gurgaon 122002 (Harayana) India

Dear Sir,

SUB : Card No. [protected]

Firstly I am very happy to be a Card Member of SBI. I thank you very much for the same.

Since the first Bill I am regular Payer of SBI Card Payment. So when I got your bill for RS.17315.16 I was shocked. There was a hidden charges. I tried to convince your Executive on Phone but failed. I am writing this letter unwillingly as I really want to continue SBI Card Holder as a reputed organization but if and only if your authority waive this PENALTY CHARGES, unless please cancel my SBI Card immediately. I hope you will consider my case sympathetically and inform me accordingly per return mail.

B R Vani

from Mumbai, Maharashtra

My Husband K N Ravishankar residing in No. 285/ F-16, Uttaradhimat Road, Fort Mohalla Mysore -4 working in CESC., Mysore, one of our represntative visited his office and forced him to take this credit card. unwilling he accepted, but he has not utilised the card and he has not got password also, His Card No. [protected], he surrended his card on 13.05.2008 though courier to the above mentioned address.

The Manager,
Customer Correspndence Unit,
P.B.No.28 GPO,
NEW Delhi- 110001

and myself send a mail on the same date reading the same.

Since he has not utilised the card, why he need to pay. we dont want ur service further and we will not the pay the amount. Kindly waived off our payments. Even after all these process still he is getting his monthly statement. This is not fair.

Kindly look into the matter and waived off his Outstanding amount and stop sending his monthly statement.

Your immediate action on this matter is highly solicited.

Regards

vani B R
W/o K N Ravishankar