[Resolved]  State Bank of India — Change in Loan Product

Address:

Pune, Maharashtra

I have applied for SBI MAX Gain Home Loan ( I switched from ICICI to SBI for getting benefits of this scheme) but when I checked in Pimpri branch, the product code is reflected as LON. I am not getting the benefits of SBI MAX gain scheme. The loan was sanctioned on 8th March 2010 and the agreement was signed on 23rd MArch 2010.I am not able to withdraw the additonal amount which I have deposited against the home loan other than the monthly installments.As per the MAX Gain scheme, customer can withdraw paid additional principal in advance.

Home Loan Account Number:[protected]
Branch Name: Pimpri
Email : [protected]@infosys.com
Mobile No : [protected]


I got response from Bank that it can not change. Customer will not have access to check in SBI Database to cross check. Then why a customer should suffer against this.

Please find below the response from Bank when I raised the complaint.

From: racpc.[protected]@sbi.co.in

Sent: Saturday, September 24, 2011 10:48 AM

To: helpline.[protected]@sbi.co.in

Cc: Kapildev Kashinathrao Kalpe

Subject: Re: Fw: CC[protected]: Customer Complaint Response from SBI.co.in



Dear shri. Kalpe,

At this stage we can not convert to maxgain as

considerable period is lapsed ( almost 1 and half year),

product has changed on 31/12/2010,your teaser rates (8%,9%)

for first three years will not be protected.



Ravindra Divate,chief manager , racpc, pune

mobile [protected]

-----"SBIHELPLINELHOMUMBAI" <helpline.[protected]@sbi.co.in> wrote: -----

To: <sbi.[protected]@sbi.co.in>, <racpc.[protected]@sbi.co.in>
From: "SBIHELPLINELHOMUMBAI" <helpline.[protected]@sbi.co.in>
Date: 09/20/2011 12:30PM
Cc: <[protected]@infosys.com>
Subject: Fw: CC[protected]: Customer Complaint Response from SBI.co.in





The Br Manager, Pimpri / RACPC



Pl. attend the foll. matter and arrange the needful redressal under advise to us and send suitable reply to the customer.



Helpline LHO mum

----- Original Message -----

From: complaints.[protected]@sbi.co.in

To: helpline.[protected]@sbi.co.in

Cc: complaints.[protected]@sbi.co.in

Sent: Monday, September 19, 2011 7:01 PM

Subject: CC[protected]: Customer Complaint Response from SBI.co.in





FEEDBACK RECEIVED FROM CUSTOMER COMPLAINT

Please receive details of form submitted by internet user on the SBI web site .

Complaint Ticket Number : CC[protected]


Name : Kapildev Kalpe

Account Number:[protected]
Branch Name: Pimpri
Email : [protected]@infosys.com
Phone No :
Mobile No : [protected]
Product : Home Loans
Complaint : Loans - Others (Please specify details)
Message : I have applied for SBI MAX Gain Home Loan but when I check in Pimpri branch, the product code is reflected as LON. I am not getting the benefits of SBI MAX gain. The loan was sanctioned on 8th March 2010 and the agreement was signed on 23rd MArch 2010.I am not able to withdraw the additonal amount which I have deposited against the home loan other than the monthly installments.<&br<&br>&>& Request you to look into it.





Regards,
Kapildev Kalpe