[Resolved]  State Bank of India, Salempur — Bad behavior of branch manager

i have a bank account in that bank..
i am a heraing impaired person, i have studied in DCE badli, now my study is over and currently staying at pahargang. it take 3 buses to go to samaypur from here. because of my deafness i am unable to talk to anyone between route to go there.
i want to start online banking, but it seems that the branch manager does not know what to do.
he issue me 2 envelope(one in october and 2nd in february) for net banking after many visit but he didnot connect that ID to my bank account.
i had a bad test in talking with him.
please help.