[Resolved]  State Bank of India — SBI credit card billing issue not fixed for two and half months even after 7 calls

Address:

Chennai, Tamil Nadu

Hello,

Credit card number - [protected].
Name - S.Prasanna Kumar.

On May 11th - 2012, I have made a transaction of 13,990/- and it was offered to me in 6/months zero interest and processing fee. I have called and confirmed even before making a purchase but in the bill it was converted as flexi-pay 6 as offered and promised.
I called and spoke to an agent and he put me to his manager and manager promised to fix and he confirmed there will be no error and asked me to pay 5900+change.
I paid it same day after the call with the manager.
But bill wasn't fixed and next month bill came like double amount and money I paid for emi wasn't included and it still says like new transaction and processing fee of Rs.267+ and interest fee of Rs.970+ charged and i spoke with an agent called Rejitha for 1.5 hours as she was putting me on hold for long time most of the time - often, very poor experience.
she dropped the call without saying anything while she went to refund the charges.
It wasn't done, they promised a call back when i called again and still it wasn't fixed since rejitha did not refund but has taken a request for 267+ credit. what about Rs.970+ charges?
Who will do that was my question and called again... like always the agent apologized and did not do anything and disconnected my all again.. Next when I called an executive promised a fix by next bill with a proper reverse of one month emi as it was paid and refund of Rs.267+ & Rs.970+.. in case, if this is not fixed by next bill.. SBI WILL NOT RECEIVE SINGLE PAISE FROM THERE ON WARDS. I WILL NOT CALL ANYMORE.. IT IS TIME FOR ME TO SHOW BACK ATTITUDE WHICH WAS SHOWN BY SBI...
I WILL WAIT