State Bank of India — Sbi mobile banking mobile top up not successful but money debited

Address:

Bilaspur, Chhattisgarh

Dear sir

I had made a sbi mobile banking transaction for mobile top up of rs. 100 but no top up was recieved on mobile and the money was debited from the account at sbi sipat,bilaspur.
The details of the transaction are as follows:
date of transaction:- 01.09.2012
transaction ID (tid)=[protected]
amount:- rs. 100
mobile no. For topup:- [protected]
even after a feedback complaint on mobile banking appliaction on 1st september 2012 and a e-mail to mb.[protected]@sbi.Co.In,dgm.[protected]@sbi.Co.In on 4th september has not solved my problem.
Kindly look into the matter and arrange to return the money back into account at the earliest.
Awaiting your response.