[Resolved]  State Bank of India — Rude behaviour of Bank officers

Address:

Uttar Pradesh

Today every company is concerned about customer service and their satisfaction...and why not...this is the mantra of their long term sucess and sustainbility. But, the PSU have little to do with this. SBI who is leader in indian banking industry seems not at bothered about customer service, I dont know what Shri O. P. Bhatt has the opinion on the matter, but atleast the branch people dont care for their customer. Yes, every branch manager gives the best possible service to handful of good clients but the same is not appicable to the mass vising the branch.

I had a disappointing experience with one SBI branch in Allahabad, I was asking for a FD form for making some FD. The guard directed me to a office lady who said the form is kept in the custody of one desk officer and he is out for some time. I saw the bunch of FD forms kept by the side of a female officer and request her to give one but to my utter surprise she replied that "I dont know, contact the office lady". I said the form is there by your side, please give me one. This time a bit rude she replied " I don't know" its not in my custody." I again request that there is not question of custody of form, you are an office and the form is just by your side, please give me one. She got more rude and said "I don't know wher the form is contact the right person, I am not the authority for it". I went to the branch head and request for the form and one his advise I got one FD form. Now who will make that lady understand that I am a customer of SBI and was asking FD form for making term deposit. The amount of Term Deposit was a business for SBI but it has no meaning for the lady officer. She have never ever anicipated that if she keeps on behaving like this, she may annoy the customers and ultimately her bank will loose the business. But I am sure most of the SBI officers in branches dont care for this...and the same reflects from their attitude.

Next day I went to the same branch and requested to close my saving account. The branch manager advised not to close the account giving the reason that "you are among the lucky people to have the account with SBI". Keeping the incident day before, his words was just an irony for me.

The clerks/officers just feel that they are the superiors and the customers should bend on the toes for getting the service from them. Gone are the days of this kind of bureaucracy, Pvt sect and some PSU banks (even SBI in big cities) have understood the importance of customer retention and are adopting all possible measures to keep the customers satisfied with their services. But I would say in terms of service (to masses), the private sector banks are far better than PSU banks.