[Resolved]  State Bank of India — Amount not received but debited to my account at ATM

Address:

Visakhapatnam, Andhra Pradesh

Sir, I am having S B Account at S B I S.Kota (Vizianagaram District) having Account No.[protected]. I have visited SBI ATM centre at N A D Kotharoad (Visakhapatnam) on[protected] at around 6.30 P.M and put my card at ATM Machine and entered Rs.2,400 the machine shows your transaction is in process. I am waiting for 5 Miniuts but the transaction was not completed then i cancel the transaction and got a cancellation slip. Then I Put my ATM card on another Machine at the same Centre for drawing Rs. 2,000. It also shows that the transaction is in process but it was not turned out. Then I cancel the transaction and got slip in that balance nothing was mentioned. The Security Guard at that ATM Centre told that the system server was slowed down. Then I have gone to Indian Bank ATM Centre at NAD Junction and withdrawn Rs.2,000 and got a slip inwhich i Noticied that the amounts which were previously i am trying to withdrawn and SBI ATM Centre was debited even though the amount was not received. Then I get Ministatement and found that the amounts were debited to my account. I gave a complaint regarding this at State Bank of India, N.A.D Kotha Road Branch,VIsakhapatnam on[protected]. The Asst.Branch Manager who took my complaint informed that the amounts were credited within a week. But the amounts were not credited so far. I request you to kindly do justice to me and credit my amount which was previously wrong debited.

Thanking you sir

My email is [protected]@gmail.com
My Mobile No.is [protected], [protected]