State Bank of India — we not able to use net banking service

Address:

Udhampur, Jammu and Kashmir

Respactive sir/Madem

i have account in sbi chinar compound udhampur . i got net banking user name and password . but till the date i am not able to login this service . all staff are says that they cant do any thing in this issu and no buddy can help me to solve this problem. i request to please give me a right
justic about baking services i.
YOUR FAITH FULLY
SUMIT CHAUHAN