Sterling Holiday — Money refund

Dear Sir / Madam,
I request you to kindly through the events I have been passing throgh

• We were contacted by STERLING HOLIDAYS on 29th Feb 2012 which was the last day of certain offer and we took the membership on the same
day at around 2200 / 2300 hrs through Mr. Prabal Saxena
• Our cheque (768201) of Rs 7934/- to Sterling holidays was cleared on 2nd Mar 2012
• Our cheque (768202) of Rs 2985/- to Sterling holidays was cleared on 20th Mar 2012
• We received the WELCOME CALL probably on 16th March 2012, where we came to know about so many other things which
were not told to us by the executive at the time of enrolling.
• Since then we tried to contact at all their telephone numbers at Chennai as well as in Mumbai as shown in their webbsite and Mr.Prabal Sexena.
We were kept on hold for long time at Chhenai number and the Mumbai numbers were either wrong or invalid.
• Mr. Prabal Saxena also did not pick our call and used to disconnect and keep his phone in switched off mode. So we had no option to contact the
Sterling except keep on calling Mr. Prabal Sexena so as to clear the facts.
• Finally, since 16th March 2012 we were able to contact Mr. Prabal Saxena on 25th Mar 2012 (again delay from their end) where he promised to
meet us soon which he never did.
• Again from 26th March 2012 till 1st April 2012 we kept on calling him. He finally sent another executive Mr. Satish Pujari at our residence who
cleared all our doubts. We then decided to cancel our membereship
• On 2nd 2012 April an e-mail was sent to Sterling Holiday regrding our confirmation about cancelling the membership.
• Since there was no response till a week, another reminder was sent to you on 9th April 2012 on their feedback mail id.
• Again there was no response. So my wife went to the Mumbai office at Vile Parle and explained each and everything there. The customer
executive there informed us that non of their land line number given on the web site were working also the id "[protected]@sterlingholidays.com" was
not responding. He then told us to contact on [protected]@sterlingholidays.com, so my wife intimated on the same and we receive an autogenerated
response with an id
• Then finally we received an e-mail on 14th April 2012 asking us to re-conside rour decision of withdrawing it
• Our last communication through e-mail was on 18th April 2012 where we have clearly mentioned that we would go ahead in cancelling our
membership
• Since then we have been waiting for our money to be refunded back
• When we again visited Mumbai office at Vile Parle on 12th May 2012, we learnt that our refund has been kept on hold about which we
were neither intimated nor informed by any of their executive.
• We were told there to again re-consider it, to which I have alredy replied through mail dated 18th April. if that was the case, why nobody from
STERLING contacted us? Why should we contact them all the time or we visit your centre?
• so if you see there was negligence in responding from your side everytime and there was negligence in communicating with us whenever it was
required. And this is the reason why we want to cancel our membership from STERLING HOLIDAYS.

THE ABOVE MENTIONED MAIL WAS SENT BY ME TO "STERLING HOLIDAY" ON 17th MAY 2012

After this there was no response from Sterling Holiday.
Then I gave them a call on around 5th or 6th June 2012 and I received a mail on 6th Jun 2012 stating :

"Dear Mr. Senapati,

Greetings from Sterling Holidays!

This is regarding your membership cancelation request that we have received on 03/04/2012. We have tried to contact you on your mobile number today on 4.45pm but it was ringing.
As per T&C you are eligible for 75% refund of your paid amount that will reach you at your registered address with us.

Warm Regards,
Mahipal Yadav
Sr. Executive, Customer Relations
Sterling Holidays Resorts India Limited"

If see the above mail carefully, they have not mentioned that within how much time we will get the refund. And they will be retaining 25% of money as there is policy which states that " 100% will be refunded only if canncellation is requested within 10 days of enrollment, and the money will be refunded within 30 days" In my case the request has been for more than 150 days has passed and I have not got the refund yet.

My final conversation with Sterling Holiday was on 17th July 2012 at Chennai office on phone with Mr. Gouse Senior Executive where I learnt that my account was still "ACTIVE". Then immediately I contacted Mr. Vinay, Head Executive at Mumbai. He said that I will be getting the refund 21st July 2012

I am stiil wating for the refund to get.

I humbly request you to kindly help me in getting the refund.
Thanking you
Biswajeet Senapati